Apprentice Administrator (Band 2)

Airedale NHS Foundation Trust; Skipton; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Cycle to Work

Travel Scheme

Childcare Vouchers with Salary Sacrife

Onsite Nursery

Buying and Selling Annual Leave

Car Leasing

Employee Assistance Programme

Employee Health and Wellbeing

Extensive Reward Scheme

Counselling Service

Financial packages including Vivup and

Staff Networks

Job summary

Airedale NHS Foundation Trust is seeking a proactive administrator to support the Learning team in Skipton. You will manage diaries, book rooms, process supplies and prepare joining instructions, while delivering excellent customer service as the first point of contact.

As part of the role you will work towards the Level 3 Business Administrator apprenticeship, developing knowledge, skills and behaviours to support the smooth operation of the department and Trust training programmes.

Qualifications

• Diary management, room bookings and customer-focused administrative tasks.
• Maintenance of electronic training records and filing systems.
• Assisting in publicity materials and course-related resources.

Responsibilities

• Maintain an effective administration service, handling training bookings and queries via phone/email or face to face.
• Maintain digital filing systems relating to the delivery of support programmes and individual training records
• Assist in the maintenance of electronic resources, website with regards to course / publicity materials.
• Organise and take responsibility for maintaining adequate levels of stationery within the department.
• Maintain the ESR training records by updating individuals training records and ensuring competency profiles are kept up to date for all staff
• Support in the data entry of Personal Development Reviews.
• Communicate information about training courses and learning and improvement offer across the Trust and to external organisations as required via e-mail, formal letter, telephone and in person.
• Request, collect and collate data in support of learning and improvement activities and required reporting arrangements.
• Maintain confidentiality in all aspects of work.

Skills

Diary management

Customer service

Data entry

Administrative tasks

Education

Business Administrator Apprenticeship Level 3

Job description

You will provide general administrative support for the Learning team including diary management, room bookings, ordering supplies, preparing joining instructions, inputting class registers. You will often being the first point of contact for access to the team providing excellent customer service. Whilst undertaking the role you will work towards the level 3 Business Administrator apprenticeship. The apprenticeship is designed for people entering a business administration role. It will support you to develop the knowledge, skills and behaviours you need to complete a wide variety of business administration related tasks to support the smooth running of a business or department.

• To maintain an effective administration service, including: dealing with training bookings and queries via phone/email or face to face.
• Maintain digital filing systems relating to the delivery of support programmes and individual training records
• Assist in the maintenance of electronic resources, website with regards to course / publicity materials.
• Organise and take responsibility for maintaining adequate levels of stationery that are used on a daily basis within the department.
• Maintain the ESR training records by updating individuals training records and ensuring competency profiles are kept up to date for all staff
• Support in the data entry of Personal Development Reviews.
• Communicate information about training courses and learning and improvement offer across the Trust and to external organisations as required via e-mail, formal letter, telephone and in person.
• Request, collect and collate data in support of learning and improvement activities and required reporting arrangements.
• Maintain a strong customer focus acting as the first point of contact for many enquiries, providing timely and accurate information and advice regarding learning and improvement offer, for example application processes, etc.
• Provide administrative support to the OLI team including arranging meetings, typing, raising invoices and other basic administrative duties as required.
• Maintain confidentiality in all aspects of work.

We are delighted to offer a wide range of benefits to employees including:

• Cycle to Work
• Travel Scheme
• Childcare Vouchers with Salary Sacrifice
• Onsite Nursery
• Buying and Selling Annual Leave
• Car Leasing
• Employee Assistance Programme
• Employee Health and Wellbeing
• Extensive Reward Scheme
• Counselling Service
• Financial packages including Vivup and Wagestream
• Staff Networks, Enable, Rainbow, Gender, Race Equality Ecoaware & Admin Network.

Our values: We understand that it's down to the hard work, effort and dedication of our staff that makes a difference for our patients. Our people really do make our Airedale experience - we take pride in fostering a friendly, effective and caring work environment. Our values are part of our DNA, which are:

• Committed to Quality of Care
• Compassion
• Working together for patients
• Improving Lives
• Everyone Counts
• Respect and Dignity