Apprentice Administration Assistant/Receptionist

Nottinghamshire Healthcare NHS Foundation Trust; Nottingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider is seeking a skilled team receptionist to support Community Forensic Services. The role involves welcoming clients, managing healthcare records, and ensuring smooth administrative operations. Ideal candidates should be friendly, energetic, and possess a positive attitude, with the ability to work independently and as part of a team.

Qualifications

• Skilled in administrative support and customer service.
• Able to manage healthcare records and use computerized systems.
• Flexible and willing to cover other areas as needed.

Responsibilities

• Welcoming clients and visitors, checking them in.
• Maintaining healthcare records and managing calls.
• Conducting weekly building checks and monitoring cameras.

Skills

Friendly

Energetic

Independent

Teamwork

Initiative

Job description

This role requires a skilled team receptionist to provide efficient administrative support to the Community Forensic Services based at Westminster House, Mapperley.

The ideal candidate will be friendly, caring, energetic, and able to work independently and as part of a team. A positive can-do attitude and initiative are essential.

Responsibilities include:

1. Welcoming clients and visitors, checking them in, and signing the visitors' book.
2. Ordering equipment via the procurement system.
3. Logging building issues with Estates & Facilities.
4. Conducting weekly building checks, monitoring cameras, and staff personal alarms.
5. Meeting and greeting patients, visitors, and staff; handling face-to-face and telephone inquiries.
6. Maintaining healthcare records using computerized systems and databases.
7. Managing internal and external calls, ensuring messages are appropriately signposted and acted upon.
8. Preparing clinics with up-to-date records.
9. Typing correspondence, including letters, memos, and reports.
10. Coordinating healthcare appointments.
11. Implementing and maintaining filing and follow-up systems.
12. Transferring files for archiving.
13. Filing, photocopying, scanning, and attaching documents.
14. Inputting and maintaining clinical data.
15. Identifying relevant health and safety practices.
16. Participating in training and personal development.
17. Supporting service demands by being flexible and covering other areas as needed.
18. Performing any other reasonable duties related to the role.

Our team, #TeamNottsHC, comprises over 11,000 colleagues delivering diverse healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire, from over 200 sites including community, acute, and secure environments.

We are committed to diversity and inclusion, offering employee networks and investing in staff wellbeing and environmental sustainability.

For more information or informal visits, contact:

• Rebecca Worrall, Admin Team Leader & PA to Senior Manager, Email: [e-mail], Tel: [phone]
• Megan Cole, Admin Team Leader for Westminster House & PA to General Manager, Tel: [phone]