Administration Assistant - Apprenticeship Opportunity

Rotherham Doncaster and South Humber NHS Foundation Trust; Doncaster; On-site; GBP 20,000 - 24,000; Full time

Job summary

An established industry player in the healthcare sector is seeking a dedicated apprentice administrator to join their team. This role offers a unique opportunity to gain valuable experience while working alongside healthcare professionals in a supportive environment. You will be responsible for providing comprehensive administrative support, managing medical records, and ensuring excellent customer service for patients and service users. This innovative trust is committed to developing its staff through training and apprenticeship programs, making it an ideal place to start a fulfilling career in the NHS. If you are passionate about making a difference in healthcare, this opportunity is perfect for you.

Benefits

Training Opportunities

Apprenticeship Qualification

Supportive Work Environment

Qualifications

• Experience in administrative roles with a focus on customer service.
• Ability to type letters from audio dictations and manage records.

Responsibilities

• Provide confidential administrative support to the Care Group.
• Maintain patient records and ensure high levels of customer service.

Skills

Administrative Support

Customer Service

Audio Typing

Data Entry

Communication

Education

Level 2 Qualification in a Relevant Subject

Apprenticeship Opportunity

Tools

SystmOne

Job description

A Vacancy at Rotherham Doncaster and South Humber NHS Foundation Trust.

To provide a comprehensive administration and clerical support service to the Doncaster LD & Forensic service based at 2 Jubilee Close with occasional travel to support our North Lincolnshire LD team. The role will include the organisation of clerical workload, management of medical records and related documents, bed management information, receptionist, and audio typing support to the medical team.

This will include dealing with queries from patients, service users, relatives, and carers, inputting and updating data relating to the service, and working with clinicians and partners for the service delivery.

If you don't already have a Level 2 qualification or equivalent experience in a relevant subject, RDaSH are offering this post alongside the opportunity for you to complete a Level 2 apprenticeship qualification [relevant to your role].

As an apprentice within RDaSH, you will be given the opportunity to gain experience, learn work-related skills, and obtain all the tools needed to thrive. An apprenticeship includes regular training with a college or other training organisation. Around 20% of your working hours will be spent training or studying. This leads to a nationally recognised qualification.

Whether you already work for us or are joining the Trust and NHS for the first time, apprenticeships can help you to develop the skills, knowledge, and know-how in order to embark on a successful and fulfilling career within the health service.

Main Duties / Responsibilities

1. Provide a confidential, quality administrative service to an identified pathway within the Care Group.
2. Type letters from audio dictations under the supervision of senior staff.
3. Display and maintain high levels of customer service at all times, ensuring all service users have a positive experience at their point of contact.
4. Answer telephone calls as per agreed protocols.
5. Occasional travel may be required to support in all localities of the directorate, Doncaster, North Lincs & Rotherham to cover for illness and annual leave.
6. Communicate effectively, accurately and professionally, applying discretion and empathy where necessary, with written, telephone, and face-to-face contact, with patients, visitors, other Trust staff, and external agencies.
7. Create and maintain up-to-date computerised patient records and recall systems on SystmOne.
8. Update new referrals on to SystmOne. Maintain current referrals and end where advised to do so.
9. Provide an efficient and timely photocopying and scanning service to the team.

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employs around 3700 talented colleagues who are very much appreciated, valued, and respected. We have a wide portfolio which includes mental health, physical health, learning disability, and drug and alcohol services. We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first-class care while remaining committed to our vision and values.

To find out more about working for RDaSH and the fantastic benefits we offer, visit our website: https://workwithrdash.co.uk/

This advert closes on Friday 13 Dec 2024.

Proud member of the Disability Confident employer scheme

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer.