Patient Appointments Coordinator

NHS National Services Scotland; Dundee; On-site; GBP 13,000 - 15,000; Part time

Job summary

NHS Scotland is seeking an organised, customer-focused individual to join the Booking Team in the Cardiac Physiology Department at Ninewells Hospital. The role requires excellent communication, a polite telephone manner, and advanced keyboard skills, with 21.7 hours per week and pro rata salary.

Knowledge of TrakCare booking and NHS Tayside policies would be advantageous, and you will complete mandatory Induction standards for Healthcare Support Workers in Scotland.

Qualifications

• Excellent communication and organisational skills are essential.
• Polite telephone manner, good oral/written communication, and advanced keyboard skills are required.
• Knowledge of NHS Tayside Access Policy and Waiting Times Guidance and TrakCare booking/waiting lists would be advantageous.
• Must achieve the mandatory Induction standards for Healthcare Support Workers in Scotland.

Responsibilities

• Join the Booking Team in the Cardiac Physiology Department at Ninewells Hospital.
• Handle daily telephone contact with patients in a professional manner.

Skills

Excellent communication

Organisational skills

Polite telephone manner

Advanced keyboard skills

Tools

TrakCare booking system

Job description

NHS Scotland is seeking an organised, customer-focused individual to join the Booking Team in the Cardiac Physiology Department at Ninewells Hospital. The role requires excellent communication, a polite telephone manner, and advanced keyboard skills, with 21.7 hours per week and pro rata salary.

Knowledge of TrakCare booking and NHS Tayside policies would be advantageous, and you will complete mandatory Induction standards for Healthcare Support Workers in Scotland.