Administration Officer - Internal

Swansea Bay University Health Board; Port Talbot; On-site; GBP 21,000 - 27,000; Full time

Job summary

Swansea Bay University Health Board is seeking an Administration Officer to support spinal pathway coordination and patient information updates across South Wales, West Wales and South Powys. The role requires strong NHS admin experience, collaboration with clinical teams, and flexibility to travel as needed.

You will help ensure timely, person-centred care, contribute to service improvement, and work within a bilingual environment where Welsh language skills are desirable.

Qualifications

• Experience in an NHS administrative role.
• Excellent written and verbal communication skills.
• Ability to work on own initiative and manage workload.
• Ability to work as part of a team.

Responsibilities

• Track patients along spinal pathways and update information across systems.
• Coordinate with diverse clinical teams and external partners to support patient pathways.
• Travel to different sites occasionally to support Network activities.
• Contribute to service improvement and delivery of high-quality, patient-centred care.

Skills

Administrative experience

Written & verbal communication

Initiative & workload management

Teamwork

Education

Vocational Level 3 or equivalent

Tools

MS Office Suite

Job description

Job overview

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY SWANSEA BAY UNIVERSITY HEALTH BOARD

The post holder will track patients along spinal pathways, ensuring that the most current patient information is updated on all appropriate administration systems.

Liaise with various specialties, operational delivery network, medical staff, senior management teams, the public and general practitioners and other health professionals to provide a high quality, efficient and effective patient-based information.

The post holder will be expected to adopt a flexible approach when the needs of the service require.

Main duties of the job

An exciting opportunity has arisen in the South Wales Spinal Network to appoint an administration officer to support services across South Wales, West Wales and South Powys.

The post holder will work collaboratively with a range of healthcare organisations and multidisciplinary teams to support the coordination of patient pathways, helping to ensure patients receive timely, effective and person-centred care.

This role will contribute to service improvement, strengthen collaborative working, and support the delivery of consistently high standards of care across the population.

Our vision is to improve outcomes and experiences for patients by delivering the best possible care through an inclusive, equitable, collaborative and holistic approach.

Our Values

• Putting Patients First
• Working Closely Together
• Always Improving
• Using Resources Equitably

Working for our organisation

This is an opportunity to join a dynamic and collaborative Network committed to improving outcomes and experiences for patients across the region. Working closely with a wide range of healthcare professionals, organisations and stakeholders, you will play an important role in supporting the delivery of high-quality, patient-centred services.

We are committed to fostering a culture of collaboration, innovation and continuous improvement, where staff are encouraged to contribute ideas, develop their skills, and make a meaningful difference to the people and communities.

This role offers the opportunity to be part of a supportive team, helping to shape and improve services while contributing to better outcomes for patients across the region.

Detailed job description and main responsibilities

The postholder will also be required to travel to various sites across the region on an occasional basis to attend meetings, support Network activities, and fulfil the responsibilities of the role.

Person specification

Experience

Essential criteria

• Demonstrate experience in an administrative role within the NHS

Qualifications & Knowledge

Essential criteria

• Good knowledge of MS Office Suite
• Thorough understanding of office procedures
• Educated to Vocational Level 3 in a relevant subject or able to demonstrate the equivalent level of knowledge, skills and experience

Aptitude and abilities

Essential criteria

• Ability to work on own initiative and manage own workload
• Good written and verbal communication skills
• Ability to work as part of a team and proven experience

Swansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users experience. In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers.

Equality remains at the centre of the Health Boards policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Welsh language skills are desirable