Endoscopy Booking Clerk

Betsi Cadwaladr University Health Board

Bangor

On-site

GBP 21,000 - 27,000

Full time

6 days ago

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Job summary

BCUHB Endoscopy Booking Clerk role based in North Wales requires Welsh language ability and strong clerical skills. You will support the Endoscopy service, coordinating bookings, liaising with clinicians and patients, and ensuring accurate data capture with IT systems.

The post emphasizes high customer service levels and the ability to work with diverse teams in a busy hospital environment. A fixed-term outline and Welsh applications are noted.

Qualifications

Excellent communication skills essential for a busy NHS setting.
Interpersonal skills to engage clinicians, managers and clerical staff.
Proficient keyboard and IT skills for data entry and systems use.
Welsh speaking at minimum level 3 is required.

Responsibilities

Clerical duties within the Endoscopy team and booking processes.
Interact with patients and external agencies with accuracy and courtesy.
Maintain data quality and use IT systems effectively.

Skills

Excellent communication

Excellent interpersonal skills

Good keyboard skills

Administrative duties focus

Welsh speaking level 3

Education

GCSE Maths and English A-C

NVQ Level 3 or equivalent

IT qualification or MS Office experience

Tools

Microsoft Office

WPAS

PAS system

Job description

Job Overview

The ability to speak Welsh is essential for this post.

THIS POST IS FIXED TERM FOR 4 MONTHS UNTIL 31.03.27 TO MEET THE NEEDS OF THE SERVICE.

IF YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUST OBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST.

An exciting opportunity has arisen for enthusiastic and highly organised individual's to join our Endoscopy team within Ysbyty Gwynedd.

You will work alongside the nursing staff, Doctors, the public, management and staff from internal and external sources through the provision of clerical duties.

High levels of customer service and excellent communication/interpersonal skills are essential, along with the ability to use your own initiative to solve problems as they arise.

You will have experience in an administrative role preferably worked with the public and be competent in IT in the workplace. Attention to detail and accurate data capture is paramount.

Endoscopy Booking Clerk

Main duties of the job

All employees of the Health Board are required to demonstrate and embed the Values and Behaviour Statements in order for them to become an integral part of the post holder’s working life and to embed the principles into the culture of the organisation.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents

Person specification

Skills

Essential criteria

Excellent communication skills (written, verbal & telephone)
Excellent interpersonal skills in order to deal with clinicians, senior managers and clerical staff
Good keyboard skills for regular use of computer systems/I.T skills
Able to concentrate on Administrative duties within a work pattern in an unpredictable environment with constant interruptions from Patients, medical staff and external agencies.

Desirable criteria