Applications Support Tech (1st/2nd Line) - On-Call

ASSA ABLOY Global Solutions; Olney; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Learning and career development

Competitive salary and incentive

Ex-gratia day for Christmas Eve and on

Birthday day off

Online benefits portal

ASSA ABLOY Family Brand discount (Yale

2x Annual salary life cover

Company Pension scheme 5%

Employee Care scheme

Job summary

ASSA ABLOY Traka (UK Team) in Olney seeks an Applications Support Technician to handle 1st and 2nd line technical support for UK customers. You will manage tickets, investigate issues across diverse environments, and escalate to 3rd level support when needed. You will join an on-call rotation to cover 7x7 support.

You’ll collaborate with EMEIA teams, document resolutions, and contribute to a high-quality customer service experience while maintaining accuracy and strong teamwork.

Qualifications

• Knowledge of SQL databases, Windows systems and IT networking.
• Experience handling queries from end users in similar roles.
• Clear communication in high-pressure situations.

Responsibilities

• Provide 1st and 2nd line support via phone and email to UK customers.
• Investigate technical issues across varied environments and reproduce faults in test systems.
• Coordinate with EMEIA 3rd level support and raise Field Service Work Orders when on-site help is needed.
• Share knowledge and solutions with the team to improve service quality.
• Perform general administrative tasks to support customer services.

Skills

SQL databases

Windows systems

IT networking

Customer support

Phone & email support

Job description

ASSA ABLOY Traka (UK Team) in Olney seeks an Applications Support Technician to handle 1st and 2nd line technical support for UK customers. You will manage tickets, investigate issues across diverse environments, and escalate to 3rd level support when needed. You will join an on-call rotation to cover 7x7 support.

You’ll collaborate with EMEIA teams, document resolutions, and contribute to a high-quality customer service experience while maintaining accuracy and strong teamwork.