Applications Support Technician - Level 1

ASSA ABLOY Group; Olney; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Career development

Competitive salary

25 days holiday

Ex-gratia day

Benefits portal

Discount (Yale)

Life cover

Pension 5%

Employee care

Job summary

ASSA ABLOY Traka UK in Olney is seeking an Application Support Technician to handle 1st/2nd line technical issues via phone and email, with on-call responsibilities for 7x7 support. You will investigate faults, escalate to higher level support when needed, and document tickets to ensure fast resolutions.

Strong knowledge of SQL databases, Windows systems, and IT networking, plus prior experience in similar roles, are required.

Qualifications

• Knowledge of SQL databases, Windows systems, and IT networking.
• Previous experience in similar roles handling end-user queries.
• Demonstrates flexibility, adaptability, and strong teamwork with accuracy.

Responsibilities

• Provide 1st and 2nd line technical support via phone and email to UK customers, with high-quality ticket management.
• Investigate issues across diverse environments, replicate faults on test systems, and drive resolution.
• Collaborate with EMEIA 3rd level support and raise Field Service Work Orders when on-site engineering is required.
• Share knowledge to improve service quality and problem resolution within the team.
• Perform general administrative tasks in the customer services department to support smooth operations.

Skills

SQL

Windows

Networking

Customer service

Team player

Job description

Do you have the ability to assist our customers with any kind of technical issues, along with strong relationship-building and technical skills? Join ASSA ABLOY Traka’s UK Team, based in Olney, and enjoy a collaborative culture that empowers you to build a career you can be proud of.

What You Would Do As Our Application Support Technician

As an Application Support Technicianat Traka, you will handle technical support cases and enquiries via phone and email, including progression to engineer call out or escalation to 3rd level EMEIA support for further investigation and resolution. You will be part of an on-call rotation system to cover a small number of customers who have 7x7 support.

• Provide prompt 1st and 2nd line assistance via phone and email to UK customers, ensuring high-quality ticket management and documentation.


• Investigate technical issues across diverse customer environments, replicating faults using test systems, and following through to resolution.


• Cooperate with EMEIA 3rd level support and raising Field Service Work Orders when on-site engineering is required.


• Communicate knowledge and solutions within the team to improve service quality and problem resolution.


• Perform general administrative tasks within the customer services department to support smooth operations.

The Skills And Experience You Need

We are looking for someone who:

• Has knowledge of SQL databases, Windows system, and IT networking.


• Has previous experience in similar roles, handling queries from end users.


• Can demonstrate flexibility, adaptability, and a strong team spirit while maintaining accuracy and attention to detail in all tasks.


• Delivers excellent customer service through clear written and verbal communication, even in high-pressure situations.


• Effectively prioritises workloads and manage tasks with a proactive and organized approach.

What We Offer

We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us - here's what we have to offer:

• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.


• A competitive salary and incentive scheme.


• 25 days holiday + bank holidays.


• Ex-gratia day for Christmas Eve. And for your birthday.


• Access to an online benefits portal.


• ASSA ABLOY Family Brand discount (Yale).


• 2 x Annual salary life cover.


• Company Pension scheme standard 5%.


• Access to Employee Care scheme.

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.

As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.