Applications Support Specialist - ERP, MES & PLM

Colonial Group; Cirencester; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

25 days holiday

Annual discretionary bonus

Pension

Life assurance

Private medical insurance

Eye tests

Employee referral programme

Job summary

Corin Group in Cirencester is seeking a Business Applications Support Specialist to join our IT team. This role suits someone with 1–2 years' experience in IT Support or Service Desk who enjoys troubleshooting and helping users get the most from technology.

You’ll be the primary contact for app-related queries, supporting platforms such as MESTEC, ERP and PLM, investigating issues, and liaising with suppliers when specialist support is required.

Qualifications

• 1–2 years' experience in IT Support, Application Support or Service Desk.
• Experience troubleshooting software and business applications.
• Strong problem-solving and analytical skills.
• Excellent communication and a customer-focused approach.
• Able to learn new systems quickly.
• Experience with ticketing or service management systems.

Responsibilities

• Act as the first point of contact for application-related incidents, requests and queries.
• Troubleshoot software and system issues, identifying root causes and resolving problems where possible.
• Log, track and manage support tickets through to resolution or escalation.
• Support business-critical applications including MESTEC, ERP and PLM systems.
• Use SQL queries to investigate issues, validate data and support problem-solving activities.
• Work closely with end users to understand issues and provide clear updates.
• Escalate more complex issues to third-party suppliers and software vendors.
• Support Item Master and PLM data updates in line with agreed processes.
• Create and maintain support documentation and knowledge base articles.
• Assist with application testing, upgrades and system improvements.
• Work collaboratively with IT colleagues and stakeholders across the business.

Skills

IT Support

Customer-focused

Problem-solving

Communication

Troubleshooting

Tools

MESTEC

ERP

PLM systems

SQL

Job description

Corin Group in Cirencester is seeking a Business Applications Support Specialist to join our IT team. This role suits someone with 1–2 years' experience in IT Support or Service Desk who enjoys troubleshooting and helping users get the most from technology.

You’ll be the primary contact for app-related queries, supporting platforms such as MESTEC, ERP and PLM, investigating issues, and liaising with suppliers when specialist support is required.