IT - Business Applications Support Specialist

Colonial Group; Cirencester; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

25 days holiday

Annual discretionary bonus

Pension

Life assurance

Private medical insurance

Eye tests

Employee referral programme

Job summary

Corin Group in Cirencester is seeking a Business Applications Support Specialist to join our IT team. This role suits someone with 1–2 years' experience in IT Support or Service Desk who enjoys troubleshooting and helping users get the most from technology.

You’ll be the primary contact for app-related queries, supporting platforms such as MESTEC, ERP and PLM, investigating issues, and liaising with suppliers when specialist support is required.

Qualifications

• 1–2 years' experience in IT Support, Application Support or Service Desk.
• Experience troubleshooting software and business applications.
• Strong problem-solving and analytical skills.
• Excellent communication and a customer-focused approach.
• Able to learn new systems quickly.
• Experience with ticketing or service management systems.

Responsibilities

• Act as the first point of contact for application-related incidents, requests and queries.
• Troubleshoot software and system issues, identifying root causes and resolving problems where possible.
• Log, track and manage support tickets through to resolution or escalation.
• Support business-critical applications including MESTEC, ERP and PLM systems.
• Use SQL queries to investigate issues, validate data and support problem-solving activities.
• Work closely with end users to understand issues and provide clear updates.
• Escalate more complex issues to third-party suppliers and software vendors.
• Support Item Master and PLM data updates in line with agreed processes.
• Create and maintain support documentation and knowledge base articles.
• Assist with application testing, upgrades and system improvements.
• Work collaboratively with IT colleagues and stakeholders across the business.

Skills

IT Support

Customer-focused

Problem-solving

Communication

Troubleshooting

Tools

MESTEC

ERP

PLM systems

SQL

Job description

Corin Group is a global orthopaedics innovation business, headquartered in Cirencester, Gloucestershire. Across 7 units in Love Lane, we manufacture knee and hip implants that are shipped around the world to help improve patients' quality of life. With over 500 employees, we are focused on precision, quality and innovation to ensure we deliver the highest standards in everything we do.

We are looking for a Business Applications Support Specialist to join our IT team. This is an excellent opportunity for someone with a minimum of 1-2 years' experience in IT Support, Application Support or a Service Desk role who enjoys troubleshooting technical issues, supporting business systems and helping users get the most from technology.

You’ll be the first point of contact for application-related queries, supporting colleagues across the business and helping to keep our critical systems running smoothly. Working with platforms such as MESTEC, ERP and PLM systems, you’ll investigate issues, identify solutions and liaise with suppliers when specialist support is required.

Hours: This is a full-time position, Monday to Thursday 8:30am-5:00pm and 8:30am-4:30pm on Friday.

Salary: £35,000 - £40,000 depending on experience.

As a Business Applications Support Specialist, you will;

• Act as the first point of contact for application-related incidents, requests and queries
• Troubleshoot software and system issues, identifying root causes and resolving problems where possible
• Log, track and manage support tickets through to resolution or escalation
• Support business-critical applications including MESTEC, ERP and PLM systems
• Use SQL queries to investigate issues, validate data and support problem-solving activities
• Work closely with end users to understand issues and provide clear updates
• Escalate more complex issues to third-party suppliers and software vendors
• Support Item Master and PLM data updates in line with agreed processes
• Create and maintain support documentation and knowledge base articles
• Assist with application testing, upgrades and system improvements
• Work collaboratively with IT colleagues and stakeholders across the business

As a Business Applications Support Specialist, you will have/be;

• A minimum of 1-2 years' experience in IT Support, Application Support, Service Desk or Helpdesk environments
• Experience troubleshooting software, systems or business application issues
• Strong problem-solving and analytical skills
• Excellent communication skills and a customer-focused approach
• The ability to quickly understand new systems and business processes
• Experience using ticketing or service management systems
• Basic to intermediate SQL knowledge would be advantageous
• Good attention to detail and organisational skills
• Experience supporting manufacturing, ERP, MES or PLM systems would be beneficial
• Exposure to MESTEC or similar Manufacturing Execution Systems would be an advantage, but is not essential
• A positive attitude and eagerness to learn and develop

We offer great benefits which include;

• 25 days holiday plus bank holidays
• An annual discretionary bonus
• A free canteen where you can enjoy hot and cold meals
• Excellent pension - starts at 6%, increasing to 9.7% after 18 months
• Life assurance - six times your basic salary
• Private medical insurance with BUPA for you and your family
• Free annual eye tests and flu vaccinations
• Employee referral programme where you can earn from £1,000 for each successful hire you recommend

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