Application Support Specialist

Anson McCade Pty; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Pension contribution

Exercise reimbursement — gym or club

25 days paid leave plus statutory bank

Active social calendar

Job summary

Anson McCade Pty is seeking a Customer Success specialist to support accounting, stock, CRM, e-commerce, BI and supply chain modules within an ERP. You will help customers maximise value and work with a growing team to deliver effective solutions across business processes.

You will handle inquiries, document issues and translate business needs into technical outcomes, applying analytical thinking, initiative and strong communication to drive customer satisfaction.

Qualifications

• Day-to-day working knowledge of Accounting, ERP or Business Management software.
• A degree or third-level qualification in Computer Science, Accounting or Business.
• Good knowledge of financial and management reporting, or strong financial acumen.
• A systematic approach to problem solving and strong analytical skills.
• Initiative, with the ability to work independently or as part of a team.
• Excellent communication skills and a friendly, empathetic manner.

Responsibilities

• Support a growing customer base with technical and operational queries across ERP modules.
• Respond to system operation enquiries, document issues and work towards the optimal solution.
• Use creative thinking and problem-solving to resolve technical scenarios.
• Work across multiple ERP modules and integrated business systems.

Skills

Analytical skills

Communication

Problem solving

Initiative

Customer-focused

ERP knowledge

Education

Bachelor's degree in Computer Science, Accounting or Business

Tools

REST API

SOAP

Postman

Excel

CSV files

Job description

You'll support a range of Accounting, Stock, CRM, E-Commerce, Business Intelligence and Supply Chain Management modules within an established ERP software solution, working as part of a growing Customer Success team. The mission is straightforward: give customers the support and services they need to get the most out of their ERP software.

What you'll do

• Support a growing customer base with technical and operational queries across a wide range of business processes
• Respond to system operation enquiries, document issues and work towards the optimal solution
• Use creative thinking and problem-solving to resolve technical scenarios
• Work across multiple ERP modules and integrated business systems

What we're looking for

You’ll need at least one of the following:

• Day-to-day working knowledge of Accounting, ERP or Business Management software
• A degree or third-level qualification in Computer Science, Accounting or Business
• Good knowledge of financial and management reporting, or strong financial acumen

Alongside:

• A systematic approach to problem solving and strong analytical skills
• Initiative, with the ability to work independently or as part of a team
• Excellent communication skills and a friendly, empathetic manner
• Ability to work under pressure and manage the customer experience
• Strong written and verbal communication, with the ability to translate business requirements into technical information

Nice to have (training provided)

FTP/SFTP, SSL certificates, REST API, SOAP, SoapUI, Postman, Excel and CSV files · third-party integrations, EDI, logistics, warehouse management, CRM, e-commerce, business intelligence · hands-on experience with accounting or ERP software · financial and management reporting knowledge

• Pension contribution
• Exercise reimbursement — gym or club membership
• 25 days paid leave plus statutory bank holidays
• Active social calendar — summer BBQs, golf outings, charity hikes and more