Applications Support Analyst, WEBRECRUIT

Guardian Jobs; Harrow; Hybrid; GBP 31,000 - 42,000; Full time

Benefits offered by this job

25 days’ annual leave

Bank holidays

Pension with up to 9% employer

Life Insurance

Private Medical Insurance

Permanent Health Insurance

Health Cash Plan

Employee Assistance Programme

Season Ticket Loan

Cycle to Work Scheme

Continuous Professional Development

Job summary

Guardian Jobs is seeking an Applications Support Analyst for a permanent, full-time role in London. Hybrid working is available with a 35-hour week and a starting salary of £36,121 per annum, plus an excellent benefits package.

You will be responsible for supporting and improving our client’s core business systems, ensuring reliability, security and a great user experience across the organisation, while collaborating with suppliers and resolving incidents.

Qualifications

• 2nd-line application support in a similar environment.
• Knowledge of SQL, reporting tools, or system configuration.
• Strong experience resolving incidents and service requests.
• Experience working with suppliers or 3rd party support teams.
• Experience producing user guides or training materials would be advantageous.

Responsibilities

• Provide 2nd-line application support and issue resolution.
• Maintain data quality and support system enhancements.
• Collaborate with suppliers and 3rd party support teams.
• Deliver an excellent user experience and drive continual improvement.

Skills

2nd-line support

SQL

Reporting tools

System configuration

Incident management

Supplier coordination

Job description

Applications Support Analyst

Contract: Permanent

Hours: Full-time, 35 hours per week

Salary: £36,121 starting salary p/a, plus excellent benefits package

Location: London, Farringdon, Hybrid working available

Are you a problem-solver who enjoys helping people get the best from technology? If so, this could be the role for you.

Alongside the interests and challenges of the role, our client knows that candidates also want to be enthused about the mission and values of the organisation they might be joining.

Our client is a charity and the professional body for industry professionals. They have a global membership who have designed many of the buildings and bridges people take almost for granted in their daily lives.

Creating safer places for the benefit of the public is at the heart of their remit and this includes environmental sustainability. They are central to the debate on the impact construction has on natural resources and climate change.

Our client is passionate about inclusion and works hard to help those with talent, irrespective of background, to develop themselves professionally. They have members who work to support the world’s most vulnerable communities, especially those living in places prone to natural hazards.

If working as part of a staff team of about 80 people and alongside many of members to address these issues appeals to you, then our client would love to hear from you.

The Role

As a Applications Support Analyst, you will be responsible for supporting and improving our client’s core business systems, ensuring they remain reliable, secure and effective for users across the organisation.

From resolving application issues and maintaining data quality to supporting system enhancements and working with suppliers, you'll play a key role in delivering an excellent user experience while helping to drive continuous improvement across our client’s technology services.

To be shortlisted for this post, you must have:

• Experience providing 2nd-line application support in a similar environment
• Knowledge of SQL, reporting tools, or system configuration
• Strong experience resolving incidents and service requests
• Experience working with suppliers or 3rd party support teams

Experience in producing user guides or training materials would be advantageous.

What our client can offer you:

• 25 days’ paid annual leave (rising with service) plus bank holidays and flexi leave
• A pension scheme with up to 9% employer contributions
• Life Insurance
• Private Medical Insurance
• Permanent Health Insurance
• Health Cash Plan
• Employee Assistance Programme
• Season Ticket Loan
• Cycle to Work Scheme
• Continuous Professional Development
• Salary Progression

Working Conditions:

Our client is based on the edge of the city, their office is bright, modern and open plan. They are an inclusive and friendly workforce.

Additional information:

If you require any reasonable adjustments, please contact our client as soon as possible to discuss your needs.

Applicants who do not have the right to work in the UK and/or require visa sponsorship in order to continue working in the UK cannot be considered.

Our client strives to have a diverse and inclusive workforce, where everyone can be themselves. They are an equal opportunities employer and value diversity and the perspectives people from different backgrounds bring. Applicants will not be excluded on the grounds of sex, gender reassignment, pregnancy, maternity, race, marital status, disability, age, religion and belief or sexual orientation.