Application Support Analyst

RATE RECRUITMENT LIMITED; Greater London; Hybrid; GBP 34,878 - 37,035; Full time

Job summary

RATE RECRUITMENT LIMITED is looking for an experienced Application Support Analyst to join a public sector organisation in West London. This role involves providing 1st- and 2nd-line support while ensuring incidents and service requests are managed efficiently. The ideal candidate will have essential experience with SQL, SSRS, Python, and Powershell. The starting salary is between £34,878 and £37,035, with great holiday allowance and pension contributions. The position requires onsite work, with a possibility of remote work after probation.

Qualifications

• Providing 1st- and 2nd-line support, ensuring all incidents and service requests are logged.
• Experience with SQL, SSRS, Python, and Powershell is essential.

Responsibilities

• Escalate complex issues to suppliers or internal specialists.
• Support user onboarding and access management.

Skills

SQL

SSRS

Python

Powershell

Job description

Rate Recruitment have partnered with a public sector organisation in West London who are looking to appoint an Application Support Analyst (MIS).

• The role will involve working onsite every day with the possibility of 1 day a week remote after passing probation.
• The starting salary is £34,878 - £37,035 with great holiday allowance and pension contributions.
• Providing 1st- and 2nd-line support, ensuring all incidents and service requests are logged, prioritised, updated, and resolved within agreed timescales.
• Escalate complex issues to suppliers or internal specialists and maintain accurate records, identifying recurring problems and contributing to improvements in systems, processes, and documentation.
• Support user onboarding and access management, including account creation, basic MIS guidance, and updates to knowledge-base materials.
• Experience with SQL, SSRS, Python, and Powershell would be essential.

Please apply or get in touch to discuss further, and feel free to share.

Unfortunately my client cant offer sponsorship for this position.

Rate Recruitment Ltd is committed to safeguarding and promoting the welfare of children and young people and expects all staff, applicants, and clients to share this commitment. Any appointment will be made subject to strict vetting and screening checks and receipt of a satisfactory enhanced DBS check. In accordance with the DfE statutory guidance 'Keeping Children Safe in Education', this may also include an online search as part of our due diligence on shortlisted applicants.