Applications Analyst - Hybrid IT & Business Solutions

END.; Washington; On-site; GBP 35,000 - 55,000; Full time

Benefits offered by this job

30 days holiday

Flexible working (2 days WFH)

Pension

Healthcare Cashback Plan

Staff discount

Employee assistance programme

Job summary

END. is seeking an Applications Analyst to design, implement, and support our enterprise application landscape, including Dynamics 365 Finance & Operations, Shopify, and Power Platform.

You will combine functional analysis with hands-on configuration, incident management, and training to deliver business solutions that improve operations. You will collaborate with cross-functional teams, support ongoing improvements, and ensure training materials and documentation are up to date.

Qualifications

• Strong functional knowledge across Finance, Supply Chain, Retail or Operations.
• Experience supporting enterprise application landscapes and end-user training.
• Ability to translate business needs into functional specifications and test cases.

Responsibilities

• Design, deliver and support enterprise applications (D365 F&O, Shopify, Power Platform).
• Manage incidents, changes and problems in line with ITIL processes.
• Provide L2/L3 functional support and user training for deployed solutions.
• Collaborate with DevOps and business stakeholders to drive automation and improvements.
• Coordinate with vendors and third parties to resolve complex issues within SLAs.
• Ensure training plans and documentation are maintained for new platforms.

Skills

Functional analysis

Stakeholder engagement

Problem solving

ITIL knowledge

Tools

D365 F&O

Shopify

Power Platform

ITIL

Job description

END. is seeking an Applications Analyst to design, implement, and support our enterprise application landscape, including Dynamics 365 Finance & Operations, Shopify, and Power Platform.

You will combine functional analysis with hands-on configuration, incident management, and training to deliver business solutions that improve operations. You will collaborate with cross-functional teams, support ongoing improvements, and ensure training materials and documentation are up to date.