Applications Support Analyst

Wates Smartspace; Leatherhead; On-site; GBP 32,000 - 52,000; Full time

Job summary

Wates Group is seeking an experienced Applications Support Analyst for our Leatherhead Head Office to support software across the Wates Group. You will troubleshoot and provide day-to-day end-user support, with exposure to HR (iTrent), Finance (Intuita) and other enterprise apps like SAP Concur, SharePoint, Teams, and Adobe Creative Cloud.

Strong communication, documentation skills and ITIL service management knowledge are essential as you engage with business users and suppliers.

Qualifications

• Solid applications support experience and troubleshooting skills.
• Experience with HR,Finance and other Enterprise Applications is a plus.
• Proficient in MS Office desktop apps including Visio; ITIL aware.

Responsibilities

• Provide day-to-day end-user support across the group via ServiceNow.
• Learn and support a wide variety of business software applications.
• Act as primary point of contact for administrative support.
• Manage patching, upgrades and compliance with stakeholders.
• Analyse business-driven change requests and assess impact and cost.

Skills

ServiceNow

Incident management

HR iTrent

Intuita

SAP Concur

SharePoint

MS Office

Visio

ITIL

Tools

ServiceNow

SharePoint

Teams

Job description

We have a fantastic opportunity for an experienced Applications Support Analyst at our Head Office in Leatherhead to join the Business Applications and Analysis team and provide support for our software applications across the Wates Group.

ABOUT THE ROLE:

We are looking for you to have solid applications support experience and troubleshooting skills and experience, ideally with HR (iTrent), Finance (Intuita), Expenses (SAP Concur), and other Enterprise Applications (such as SharePoint, Teams, Adobe Creative Cloud and others). You will be proficient in MS Office desktop apps, including Visio and ideally have knowledge of ITIL Service Management best practice principles.

To be successful in this role, you will be an effective communicator at all levels with the ability to develop excellent working relationships with the team, business users and suppliers. You will be process-oriented with good attention to detail and be able to produce clear and concise documentation.

WHAT WE\'RE LOOKING FOR

Key Accountabilities of an Application Support Analyst include:

• Providing day-to-day support for end users across Wates Group, actioning incidents and requests via the Service Management system ServiceNow.
• Working with the team in learning and providing support for a wide variety of business software applications.
• Acting as a primary point of contact for administrative support.
• Managing patching, upgrades and compliance requirements, in conjunction with appropriate stakeholders.
• Supporting the analysis for business-driven change requests and establishing business and application impact, effort involved and high-level cost.

Given the nature of this position, you will need to undergo a Baseline Personnel Security Standard Check(BPSS)at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant\'s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject toadditionalpre-employment checks.

Our commitments:

Wates is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds. We encourage you to apply even if you don\'t meet every requirement, as we value transferable skills and assess all applications fairly.

We don\'t discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available, please contact us at [e-mail]