Applications Engineer

zeissgroup; Cambridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

ZEISS Cambridge is seeking an Applications Engineer to support customers through FAT, provide technical consultation, and deliver demonstrations and training on SEM systems. You will work with sales, product management and cross-functional teams to ensure customer requirements are met before installation.

The role involves hands-on SEM operation, collaboration with engineers and scientists, and providing expert guidance across projects, with occasional international travel as required.

Qualifications

• Hands-on SEM operation experience.
• Experience in engineering, scientific or technical environment.
• Knowledge of EDS techniques and analytical methods.
• Strong problem-solving and troubleshooting capability.
• Excellent communication and customer-facing skills.
• Ability to manage multiple priorities and adapt to changing requirements.

Responsibilities

• Conduct Factory Acceptance Tests (FAT) on ZEISS Scanning Electron Microscopes (SEM).
• Ensure systems meet quality standards and customer expectations prior to shipment.
• Act as a technical expert for customers, sales teams and product management.
• Support customer demonstrations, sample validation activities and feasibility studies.
• Deliver customer training on microscopy systems where required.
• Collaborate with cross-functional teams to ensure successful project delivery.
• Support the continuous improvement of acceptance testing processes and work instructions.
• Provide technical guidance and applications expertise across a range of customer projects.

Skills

SEM operation

Engineering background

EDS knowledge

Troubleshooting

Customer facing

Team collaboration

Education

Engineering/Materials Science/Physics/Geology degree

Master’s degree desirable

Tools

EDS platforms

SEM instrumentation

Job description

Company Overview

ZEISS is an internationally leading technology company operating in the optics and optoelectronics industries. Through continuous innovation, ZEISS develops world-class technologies that support scientific discovery, industrial manufacturing, healthcare and research worldwide.

Within Microscopy, ZEISS provides advanced imaging and analysis solutions that enable customers to investigate materials, components and biological samples at the micro and nanoscale.

Role Summary

As part of the ZEISS Microscopy Customer Center Cambridge, the Applications Engineer will play a key role in supporting customers through Factory Acceptance Testing (FAT), technical consultation, demonstrations and training activities.

Working closely with customers, sales teams, product management and internal stakeholders, the successful candidate will act as a technical expert for ZEISS Scanning Electron Microscopes (SEM), ensuring systems meet customer requirements prior to installation and supporting the delivery of exceptional customer experiences.

This role offers the opportunity to work with advanced microscopy technologies while collaborating with a highly experienced team of applications specialists.

Key Responsibilities

• Conduct Factory Acceptance Tests (FAT) on ZEISS Scanning Electron Microscopes (SEM).
• Ensure systems meet quality standards and customer expectations prior to shipment.
• Act as a technical expert for customers, sales teams and product management.
• Support customer demonstrations, sample validation activities and feasibility studies.
• Deliver customer training on microscopy systems where required.
• Collaborate with cross-functional teams to ensure successful project delivery.
• Support the continuous improvement of acceptance testing processes and work instructions.
• Provide technical guidance and applications expertise across a range of customer projects.

Skills & Experience

• Hands-on experience operating and troubleshooting Scanning Electron Microscopes (SEM).
• Experience working within an engineering, scientific or technical environment.
• Knowledge of analytical techniques such as Energy Dispersive Spectroscopy (EDS).
• Strong problem-solving and troubleshooting capability.
• Excellent communication and customer-facing skills.
• Ability to manage multiple priorities and adapt to changing requirements.
• Collaborative approach with the ability to work effectively within a team environment.

Desirable Experience

• Factory Acceptance Testing (FAT).
• Customer demonstrations and technical training.
• Materials science, semiconductor or life science applications.
• Sample preparation techniques for electron microscopy.
• Experience with third-party analytical systems, including EDS platforms.

Qualifications

• Degree in Engineering, Materials Science, Physics, Geology or a related scientific discipline preferred.
• Master's degree desirable.
• Bachelor's degree considered alongside relevant industry experience.
• Practical electron microscopy experience may be considered in place of higher academic qualifications.

Benefits

We are a progressive employer offering attractive reward packages and the opportunity to work with market-leading microscopy technologies.

This role provides exposure to international customers, advanced scientific instrumentation and a collaborative team environment within a globally recognised technology organisation.

Place of Work

• ZEISS House, Building 1030
• Cambourne Business Park
• Cambourne, Cambridge
• CB23 6DW
• Primarily site-based.
• International travel may be required.