Application Systems Support Specialist for Frontline Tech

Mitie

Wythenshawe

On-site

GBP 25,000 - 35,000

Full time

14 days+

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Job summary

Mitie in Wythenshawe is hiring an Application Support Advisor to deliver essential technical support to front-line teams, manage ticketing, and ensure data accuracy across platforms. You will work with internal teams and third-party providers to maintain high service levels.

You will configure and deploy PDAs for engineering teams, investigate queries, support upgrades, and contribute to continuous improvement.

Qualifications

Strong IT skills and ability to navigate multiple systems.
Experience with Maximo CAFM or similar asset management systems.
Experience supporting field-based teams or engineers.
Excellent communication and stakeholder engagement.
Attention to data accuracy and documentation.

Responsibilities

Provide technical support to front-line teams, managing a ticketing system and ensuring timely triage and resolution in line with SLAs.
Build, configure, and deploy PDAs for engineering teams, supporting system upgrades and ensuring smooth implementation.
Act as a data gatekeeper, managing the creation, update, and integrity of system records in line with approval and audit requirements.
Investigate and resolve business queries, including technical issues and user training support, while maintaining accurate documentation.
Collaborate with internal teams and third-party providers to prioritise workloads, maintain operational performance, and support mobilisation activities