Application Support Technician - 1st/2nd Line IT

Bedfordshire Hospitals NHS Foundation Trust; Bedford; On-site; GBP 28,000 - 36,000; Full time

Job summary

Bedfordshire Hospitals NHS Foundation Trust is seeking a System Administrator Technician to support and improve the Trust's application services. The role focuses on delivering reliable system administration aligned with SLAs and high availability for users across the organisation.

The successful candidate will provide first and second line application support, monitor incidents, ensure security and continuity of the application suite, maintain documentation, and offer proactive recommendations

Responsibilities

• Provide support within the application team to deliver and improve services
• Contribute to and promote an environment of pro-active support and remote management, actively reducing Incidents and problems
• Propose Changes to processes in collaboration with other IT specialists to jointly support the business, delivery and development of services
• Manage a constant stream of conflicting priorities utilising exceptional organisation or communication skills, ensuring that complex technical information can be explained in non-technical / business terms.
• Take ownership of escalated incidents and problems, handling until an acceptable resolution is achieved and escalating when necessary
• Responsible for planning and organising straightforward tasks that may require some adjustment to support the management of continual service improvement
• Incidental contact with patients as required.

Job description

Bedfordshire Hospitals NHS Foundation Trust is seeking a System Administrator Technician to support and improve the Trust's application services. The role focuses on delivering reliable system administration aligned with SLAs and high availability for users across the organisation.

The successful candidate will provide first and second line application support, monitor incidents, ensure security and continuity of the application suite, maintain documentation, and offer proactive recommendations