Software Support Analyst

Corpay; Meriden; Remote; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Life insurance

Pension scheme - 5%

Private Healthcare

25 days Holiday

LinkedIn learning

Gratitudes

Career Progression

Job summary

Corpay is hiring a Software Support Analyst for the Meriden office to join the UK Product Support team. You will become a business expert on the 1link software and be the first point of contact for customer guidance and issue resolution.

You will handle 1st and 2nd line queries, assist with incidents, support new releases, and work with customers to understand their configuration needs. The role suits a detail‑oriented team player with 0–2 years of experience who wants to grow.

Qualifications

• 0-2 years of experience in software support or related field
• Prior experience supporting software solutions (1st/2nd line) beneficial
• Exposure to JIRA, Slack, SQL Studio or TFS is advantageous
• Experience with XML/SOAP, JSON APIs or FTP processes is a plus
• Ability to work under pressure and stay detail oriented

Responsibilities

• Provide 1st and 2nd line support and escalate to product team as needed
• Give detailed product guidance and best practices to customers
• Manage and document software incidents and tickets
• Assist with testing and support for new software releases
• Understand customer requirements and advise on best configurations
• Support product specialists with data management and issue handling
• Deliver virtual and occasional onsite user training and support

Skills

0-2 years experience in field

Software support

Detail oriented

Assertive, team player

Multi-tasking

Tools

JIRA

Slack

SQL Studio

Team Foundation Server

Job description

# Corpay Careers## Software Support AnalystApply: Meriden: Full time: Posted Today: R09619# # **Your role**# # **What you'll be doing****What We Need**Corpay is currently looking to hire a Software Support Analyst on a permanent basis within the UK Product Support division. This position falls under our Epyx line of business and is based in our Meriden office. In this role you will encounter a diverse role that will require you to become a business expert in everything within the software application. You will provide advice and expert problem solving to our existing and new customers and be their first point of contact for assistance. You will report into the Head of Product Support and regularly collaborate with other teams within the division.**How We Work**As a Software Support Analyst you will be expected to work from our Meriden office. Corpay will set you up for success by providing:* Assigned workspace in the designated office* Company-issued equipment* Formal, hands-on training**Role Responsibilities*** Providing support and resolution for both 1st and 2nd line queries, this will include the escalation and management of software incidents to the product team and software developers.* Providing detailed advice and guidance to customers on product best practises, queries and operational challenges that users may have in the use of the 1link services.* Managing software incidents and tickets, including replicating and documenting the incidents.* Providing support to new releases of software, through the testing of both new products and updates to the existing products* Working with new and existing customers to understand their requirements for the solutions and the best configuration for these requirements.* Supporting the product specialists on day to day duties, including data management and issue management.* Providing virtual and occasional onsite user training and support for both new and existing customers.**Qualifications & Skills*** We are looking for someone with 0-2 years of experience in this field or a similar area, and we are also open to fresh graduates who are eager to develop their career in this direction.* Previous experience in supporting software solutions (1st or 2nd line queries).* Any exposure to tools such as JIRA/Slack/SQL studio/Team Foundation Server would be advantageous, but not essential.* Previous experience of system integrations via XML (SOAP) web-services, API’s (JSON) or FTP processes, would also be advantageous.* Managing well under pressure.* Detail orientated.* Enjoy the build and support processes for software.* Assertive, team player and multi-tasking ability.**Benefits & Perks*** 4 X Life insurance* Pension scheme - 5% employer contribution* Private Healthcare* 25 days Holiday (plus Holiday Buy/Sell)* Access to LinkedIn learning* Free rewards and discounts via Gratitudes* Career Progression**Equal Opportunity/Affirmative Action Employer**Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.#LI-KM1#LI-Hybrid