Application Support Specialist

Vector Resourcing; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is looking for a dedicated Dynamics Support Analyst to enhance their IT and Business Systems team. This role involves supporting and maintaining critical business applications, ensuring seamless operations, and driving continuous improvements. You will engage with users to resolve issues, manage support tickets, and collaborate with cross-functional teams to optimize system performance. If you have a strong background in Dynamics 365 CRM and excellent communication skills, this is a fantastic opportunity to make a significant impact in a dynamic environment.

Qualifications

• Experience in IT application support (1st, 2nd, and 3rd line).
• Strong knowledge of Dynamics 365 CRM & F&SCM.

Responsibilities

• Provide 1st & 2nd line support for users and troubleshoot issues.
• Manage support tickets and ensure SLAs are met efficiently.

Skills

IT application support

Dynamics 365 CRM

F&SCM

SQL

Stakeholder engagement

Job description

Job Description

Job Profile

We are seeking a Dynamics Support Analyst to join our IT and Business Systems Operational team. You will support and maintain key business applications, including Dynamics 365 CRM and F&SCM, ensuring smooth operations and continuous improvement.

Responsibilities

• Provide 1st & 2nd line support for users, troubleshoot issues, and escalate complex cases to third-party vendors.
• Manage support tickets, ensuring SLAs are met and user queries are resolved efficiently.
• Perform system administration, data management, and security maintenance.
• Support system upgrades, testing, and deployments, ensuring successful adoption of new features.
• Document support processes, create user guides, and deliver training to business users.
• Collaborate with cross-functional teams to optimize system performance and drive process improvements.

Skills & Experience

• Experience in IT application support (1st, 2nd, and 3rd line).
• Strong knowledge of Dynamics 365 CRM & F&SCM.
• Familiarity with SQL, databases, and software development lifecycle.
• Experience working with third-party vendors for issue resolution.
• Ability to manage multiple system upgrades and deployments.
• Excellent stakeholder engagement and communication skills.