Application Support Specialist

Vector Resourcing; Greater London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is on the lookout for a Dynamics Support Analyst to enhance their IT and Business Systems team. This role is pivotal in supporting and maintaining key business applications like Dynamics 365 CRM and F&SCM, ensuring seamless operations and driving continuous improvement. You will provide essential support to users, manage support tickets, and collaborate with cross-functional teams to optimize system performance. If you're passionate about IT application support and eager to contribute to innovative solutions, this is the perfect opportunity for you.

Qualifications

• Experience in IT application support across multiple lines.
• Strong knowledge of Dynamics 365 CRM and F&SCM.

Responsibilities

• Provide 1st & 2nd line support for users and troubleshoot issues.
• Manage support tickets and ensure SLAs are met.

Skills

IT application support

Dynamics 365 CRM

F&SCM

SQL

stakeholder engagement

Job description

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Base pay range

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Job Profile

We are seeking a Dynamics Support Analyst to join our IT and Business Systems Operational team. You will support and maintain key business applications, including Dynamics 365 CRM and F&SCM, ensuring smooth operations and continuous improvement.

Responsibilities

• Provide 1st & 2nd line support for users, troubleshoot issues, and escalate complex cases to third-party vendors.
• Manage support tickets, ensuring SLAs are met and user queries are resolved efficiently.
• Perform system administration, data management, and security maintenance.
• Support system upgrades, testing, and deployments, ensuring successful adoption of new features.
• Document support processes, create user guides, and deliver training to business users.
• Collaborate with cross-functional teams to optimize system performance and drive process improvements.

Skills & Experience

• Experience in IT application support (1st, 2nd, and 3rd line).
• Strong knowledge of Dynamics 365 CRM & F&SCM.
• Familiarity with SQL, databases, and software development lifecycle.
• Experience working with third-party vendors for issue resolution.
• Ability to manage multiple system upgrades and deployments.
• Excellent stakeholder engagement and communication skills.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Education

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