Application Support Manager

Talent; Wakefield; On-site; GBP 40,000 - 60,000; Full time

Job summary

An exciting opportunity awaits for an experienced Application Support & Development Manager to join a growing group in Leeds. This role is pivotal in ensuring seamless functionality across critical applications and driving key IT projects, including the implementation of a new ERP solution. You will lead the application support function, manage complex issues, and collaborate with various stakeholders to align the application landscape with business needs. If you are passionate about technology and thrive in a dynamic environment, this role is perfect for you.

Qualifications

• Strong background in application support with experience managing complex applications.
• Proven experience in leading teams and managing applications in hosted environments.

Responsibilities

• Manage and support business-critical applications, collaborating with internal and external teams.
• Act as escalation point for application support and manage complex issue resolutions.

Skills

Application Support Management

Communication Skills

Team Leadership

MS SQL Server

MS Access

ERP Systems Knowledge

Tools

Access Supply Chain

Efacs (Eagle)

Job description

Talent Wakefield, England, United Kingdom

Application Support Manager

This range is provided by Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

About the Role: An exciting opportunity has arisen for an experienced Application Support & Development Manager to join a growing group in Leeds.

You will be responsible for owning the application support function, acting as an escalation point for issues, and collaborating with external vendors, consultants, and the internal IT team to ensure seamless functionality across the application stack. This role will be crucial in driving key IT projects forward, including the implementation of a new ERP solution.

Key Responsibilities:

• Manage and support a range of business-critical applications across the group, working with both internal teams and external vendors.
• Act as the escalation point for application support, liaising with the service desk and managing the resolution of complex issues.
• Work with senior management to understand business requirements and align the application landscape accordingly.
• Scope out requirements for application development, both internally and through third-party suppliers.
• Oversee consultancy and project timelines, ensuring resources are allocated effectively across applications.
• Play a key role in the delivery and implementation of the group’s new ERP solutions.

Required Skills & Experience:

• Strong background in application support with demonstrable experience in managing complex applications.
• Excellent communication skills, able to work with both technical experts and non-technical end-users.
• Proven experience in leading or managing teams, with a strong understanding of team development and growth.
• Experience in managing applications in a hosted environment.
• Strong knowledge of MS SQL Server, MS Access, and ideally familiarity with Access Supply Chain, Efacs (Eagle), or similar ERP systems.
• Willingness to travel to other sites as required.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting and IT System Custom Software Development