Application Support Manager

DIB BVBA Heliowatt; Altrincham; Hybrid; GBP 45,000 - 70,000; Full time

Job summary

An established industry player is seeking an experienced Application Support Manager to lead a dynamic team in transforming systems delivery and support. This pivotal role involves overseeing application support, fostering relationships with stakeholders, and driving continuous improvement across systems. With a focus on collaboration and innovation, you'll play a key role in enhancing user experience and operational success within a values-driven organization. Join a forward-thinking team and make a significant impact in the healthcare sector, all while enjoying a flexible and supportive working environment.

Benefits

Flexible working environment

Opportunities for growth

Collaborative team culture

Referral bonus

Qualifications

• Proven experience managing system portfolios and supplier relationships.
• Strong understanding of IT operations, databases, testing, and systems integration.

Responsibilities

• Oversee application and systems support, development, testing, and delivery.
• Lead and mentor the Application Support & Development Team.
• Drive continuous improvement across systems and user experience.

Skills

Application Support

System Delivery

Stakeholder Engagement

IT Operations

Change Management

Education

Relevant Professional Certifications (ITIL, Prince2, etc.)

Job description

Application Support Manager / Systems Lead – Greater Manchester - Hybrid

Are you an experienced IT professional ready to lead the charge in transforming systems delivery and support within a collaborative, people-driven business? Do you thrive on building relationships, driving change, and ensuring technology truly serves the people who use it? If so, then this could be the perfect opportunity for you!

About the Role

We’re looking for a passionate Application Support Manager / Systems Lead to take ownership of our client’s diverse business applications portfolio. You’ll lead a high-performing team of Application Support & Development professionals while working closely with project teams, business stakeholders, and key suppliers to deliver real impact across the organisation.

This role is all about leading with confidence, fostering strong relationships both internally and externally, and being the go-to expert for system improvements, delivery and support.

What You’ll Be Doing

• Oversee all application and systems support, development, testing, and delivery
• Lead and mentor the Application Support & Development Team
• Build trusted partnerships with internal stakeholders and external suppliers, negotiating SLAs and managing product roadmaps
• Drive continuous improvement across systems and user experience through agile, structured change processes
• Support large-scale projects and system transformations with hands-on expertise and strategic input
• Take ownership of system licensing, budgeting, and supplier performance
• Act as Lead Communicator —owning the messaging around critical issues, system downtime, and changes to ensure clarity and confidence across the business

What You’ll Bring

• A natural leader with the ability to inspire, influence and guide teams
• Proven experience managing system portfolios and supplier relationships
• Knowledge in application support, system delivery, and small change management
• A collaborative, solutions-focused mindset with exceptional stakeholder engagement skills
• Strong understanding of IT operations, databases, testing, and systems integration
• Excellent communication skills - you’ll be just as comfortable speaking with end users as you are with Directors or suppliers
• Relevant professional certifications (ITIL, Prince2, Microsoft, Six Sigma, etc.) are a plus

Why Join?

• Be at the forefront of system transformation in a values-led organisation
• Collaborate with a friendly, forward-thinking team where your input drives real change
• Make a difference to the operational success of a leading healthcare group
• Enjoy a flexible, supportive working environment with opportunities for growth

Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn’t right for you, please still get in touch with us as we may have other roles which may suit you better.

We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know.

Tilt Recruitment is acting as an Employment Business in relation to this vacancy.