Technical Support Analyst

Head Resourcing Ltd; Royal Leamington Spa; Hybrid; GBP 36,000 - 52,000; Full time

Job summary

Head Resourcing Ltd is seeking a Technical Support Analyst in Leamington Spa for a hybrid role. You will provide technical escalation support for Azure-based infrastructure, deploy and configure software in customer Azure environments, and work with Development, DevOps, and Customer Support to ensure a high-performing service.

The role emphasizes troubleshooting cloud-hosted systems, governance, security controls, and proactive risk mitigation while maintaining thorough technical documentation.

Qualifications

• Strong experience in a technical support role within software applications or business systems.
• Hands-on experience with Microsoft Azure, including IaaS and PaaS services.
• Experience supporting hosted or cloud-based environments.
• Knowledge of Azure Active Directory, policies, governance, and infrastructure management.
• Strong networking fundamentals.
• Experience troubleshooting system, application, and network issues.
• Experience working directly with customers and third-party suppliers.
• Excellent communication and stakeholder management skills.

Responsibilities

• Investigate and resolve complex technical issues raised by clients and internal teams.
• Deploy and configure software solutions within customer Azure environments.
• Monitor and support cloud-hosted systems and infrastructure.
• Collaborate with Development, Product, Architecture, and DevOps teams to resolve incidents and improve services.
• Support infrastructure design and implementation for customer projects.
• Help establish and maintain governance, controls, and security standards across Azure environments.
• Proactively identify and address potential support and infrastructure risks.
• Produce and maintain technical and procedural documentation.

Skills

Technical support

Azure IaaS/PaaS

Cloud-hosted environments

Azure Active Directory

Networking fundamentals

Customer interaction

Stakeholder management

Documentation

Tools

Windows Server

IIS

SQL Server

Multi-tier deployments

Job description

Technical Support Analyst

Leamington Spa (Hybrid, 1-2 days per week in the office)

Are you a technically minded problem solver with experience supporting cloud-hosted applications and infrastructure? We're looking for a Technical Support Analyst to join a growing Digital Innovation team, where you'll play a key role in supporting, deploying, and optimising business-critical software solutions across customer environments.

This is an excellent opportunity for someone who enjoys troubleshooting complex technical issues, working with modern cloud technologies, and collaborating with Development, DevOps, Architecture, and Customer Support teams to deliver exceptional service.

The Role

As a Technical Support Analyst, you'll act as a technical escalation point for infrastructure and deployment-related issues while helping to ensure customers receive a reliable, secure, and high-performing service.

You'll work across support, implementation, and cloud infrastructure activities, taking ownership of technical challenges and helping to shape best practice within Azure-hosted environments.

Key Responsibilities

• Investigate and resolve complex technical issues raised by clients and internal teams.
• Deploy and configure software solutions within customer Azure environments.
• Monitor and support cloud-hosted systems and infrastructure.
• Collaborate with Development, Product, Architecture, and DevOps teams to resolve incidents and improve services.
• Support infrastructure design and implementation for customer projects.
• Help establish and maintain governance, controls, and security standards across Azure environments.
• Proactively identify and address potential support and infrastructure risks.
• Produce and maintain technical and procedural documentation.

What We're Looking For

Essential Experience

• Strong experience in a technical support role within software applications or business systems.
• Hands-on experience with Microsoft Azure, including IaaS and PaaS services.
• Experience supporting hosted or cloud-based environments.
• Knowledge of Azure Active Directory, policies, governance, and infrastructure management.
• Strong networking fundamentals.
• Experience troubleshooting system, application, and network issues.
• Experience working directly with customers and third-party suppliers.
• Excellent communication and stakeholder management skills.

Desirable Skills

• Experience with Windows Server environments.
• Knowledge of IIS, load balancing, clustering, and firewall configuration.
• Experience with Microsoft SQL Server.
• Understanding of multi-tier web application deployments.

About You

You'll be:

• A proactive and self-motivated problem solver.
• Methodical, organised, and detail-oriented.
• Comfortable managing multiple priorities simultaneously.
• Customer-focused with a passion for delivering exceptional service.
• Confident working independently and as part of a collaborative team.
• Positive, adaptable, and eager to take ownership of your work.

Why Apply?

This is a fantastic opportunity to join an innovative technology team where you'll gain exposure to cloud infrastructure, deployment, security, and modern application support while making a real impact on customer success.

If you're looking for a role that combines technical troubleshooting, cloud technologies, and stakeholder engagement in a collaborative environment, we'd love to hear from you.