Application Support Analyst — Incident Owner (Hybrid, Glasgow)

Project Freelance; Glasgow; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Pension

Private healthcare

Share scheme (3.5% + 3.5% matching)

Hybrid work model

Training and development

Job summary

CGI is seeking a capable Social Care application support professional to own complex incidents, resolve problems across a varied technology landscape and drive improvements that strengthen service performance and resilience. The team operates on a hybrid basis, with the Glasgow office onsite at least two days per week.

Core hours are 9am–5pm, with occasional outside-hours support for incident resolution or change activities.

Qualifications

• Ownership of complex incidents across a varied technology landscape.

Responsibilities

• Take ownership of complex incidents.
• Solve problems across a varied technology landscape.
• Lead improvements that strengthen service performance and resilience.
• Collaborate with CGI colleagues, offshore teams, clients and suppliers.

Skills

Incident ownership

Problem solving

Cross-team collaboration

Job description

CGI is seeking a capable Social Care application support professional to own complex incidents, resolve problems across a varied technology landscape and drive improvements that strengthen service performance and resilience. The team operates on a hybrid basis, with the Glasgow office onsite at least two days per week.

Core hours are 9am–5pm, with occasional outside-hours support for incident resolution or change activities.