Application Support Engineer (L2) - Customer Focused IT

Mail Metrics group.; Huddersfield; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Competitive Salaries

26 Days Holidays plus Bank Holidays

24/7 Employee Assistance Programme

Enhanced Maternity/Paternity

Refer a Friend Scheme

Cycle to Work Scheme

Electric Car Scheme

Eye Tests

Free on-site Parking

Job summary

Mail Metrics Group in the United Kingdom is seeking an Application Support Engineer (L2) to resolve complex issues and support business-critical systems. You will provide second-line IT support, troubleshoot across applications and platforms, and work with service desk tools to deliver fast, customer‑focused service.

The role emphasizes knowledge sharing, process improvement, and collaboration with internal teams and third‑party suppliers to sustain high availability.

Qualifications

• Second-line IT support experience within an IT service desk.
• Strong troubleshooting across business applications and IT systems.
• Experience using service desk and incident management tools.
• Customer-focused with excellent communication.
• Ability to prioritise workloads and manage multiple tasks.

Responsibilities

• Provide second-line support for business applications and platforms.
• Resolve escalated incidents and service requests promptly.
• Maintain documentation and knowledge base articles.
• Collaborate with teams and third-party suppliers to improve IT services.
• Contribute to IT projects and knowledge sharing.

Skills

Second-line IT support

Troubleshooting

Customer service

Stakeholder management

Documentation

Independent & collaborative work

Tools

Java

T-SQL

Winforms

.NET Framework

ASP

ASP.NET

Rabbit MQ

PHP

MVC

Git

C

C++

WCF

MySQL

VB.NET

Job description

Mail Metrics Group in the United Kingdom is seeking an Application Support Engineer (L2) to resolve complex issues and support business-critical systems. You will provide second-line IT support, troubleshoot across applications and platforms, and work with service desk tools to deliver fast, customer‑focused service.

The role emphasizes knowledge sharing, process improvement, and collaboration with internal teams and third‑party suppliers to sustain high availability.