Application Support Engineer

Mail Metrics group.

Huddersfield

On-site

GBP 32,000 - 45,000

Full time

13 hours ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Competitive Salaries

26 Days Holidays plus Bank Holidays

24/7 Employee Assistance Programme

Enhanced Maternity/Paternity

Refer a Friend Scheme

Cycle to Work Scheme

Electric Car Scheme

Eye Tests

Free on-site Parking

Job summary

Mail Metrics Group in the United Kingdom is seeking an Application Support Engineer (L2) to resolve complex issues and support business-critical systems. You will provide second-line IT support, troubleshoot across applications and platforms, and work with service desk tools to deliver fast, customer‑focused service.

The role emphasizes knowledge sharing, process improvement, and collaboration with internal teams and third‑party suppliers to sustain high availability.

Qualifications

Second-line IT support experience within an IT service desk.
Strong troubleshooting across business applications and IT systems.
Experience using service desk and incident management tools.
Customer-focused with excellent communication.
Ability to prioritise workloads and manage multiple tasks.

Responsibilities

Provide second-line support for business applications and platforms.
Resolve escalated incidents and service requests promptly.
Maintain documentation and knowledge base articles.
Collaborate with teams and third-party suppliers to improve IT services.
Contribute to IT projects and knowledge sharing.

Skills

Second-line IT support

Troubleshooting

Customer service

Stakeholder management

Documentation

Independent & collaborative work

Tools

Java

T-SQL

Winforms

.NET Framework

ASP

ASP.NET

Rabbit MQ

PHP

MVC

Git

C++

WCF

MySQL

VB.NET

Job description

Ready to take your IT support career to the next level? Join our team as an Application Support Engineer (L2), where you'll resolve complex technical issues, support business-critical systems, and help drive innovation across our IT services.

MainPurposeofthe Role:

The Application Support Engineer (L2) provides second-line technical support for business applications, platforms, hardware, software, and network services. The role is responsible for resolving escalated incidents and service requests, ensuring service levels are achieved, and delivering a high-quality customer experience.

Working closely with colleagues, users, and third-party suppliers, the role supports the stability, availability, and continuous improvement of business-critical systems and IT services. The Application Support Engineer will also contribute to knowledge sharing, service improvement initiatives, and IT projects that support business objectives.

Role Description:

Planning Ahead - Identifying how to approach work; prioritising and planning work in an organised manner, with awareness of cost and quality issues; monitoring and measuring work progress.
Teamwork / Leadership - Participating fully as a team member/leader, demonstrating commitment and motivation to achieve team objectives and performance targets.
Customer First - Identifying and addressing internal and external customer needs and demonstrating a commitment to a world-class level of service in line with agreed standards and measurements.
Continuous Improvement - Taking positive action to continuously improve business performance and respond to or plan and manage change.
Continuous Development - Demonstrating an ability and interest in continually learning new things, developing own skills and acting on constructive feedback. Developing others to raise the capability of individuals and teams, identifying appropriate opportunities for the achievement and enhancement of potential.
Personal Influence - Using communication and influencing skills to sell ideas or concepts to others both internally and externally.
Achieving Results - Understanding the business goals and how individual contributions contribute to these.
Required Qualifications/Experience/Skills:
Experience providing second-line support within an IT Service Desk or technical support environment.
Strong troubleshooting and problem-solving skills across business applications and IT systems.
Experience working with service desk and incident management tools.
Experience supporting business applications and platforms in a customer-focused environment.
Excellent customer service, communication, and stakeholder management skills.
Ability to prioritise workloads and manage multiple tasks effectively.
Strong organisational skills and attention to detail.
Ability to work independently and collaboratively within a team environment
Experience creating and maintaining technical documentation and knowledge base articles.