Onsite IT Service Desk Engineer

Mail Metrics group.; Leicester; On-site; GBP 26,000 - 38,000; Full time

Job summary

Mail Metrics group. is seeking an IT Service Desk Engineer to act as the initial contact for hardware, software, network and end-user IT issues. The role covers first and second line support, ticket management, and proactive incident handling.

You will administer Microsoft 365 and SharePoint, support the production environment, and collaborate with IT teams to maintain high service levels in a fast-paced office setting in Leicester.

Qualifications

• Demonstrates excellent customer service and aims to exceed internal/external expectations.
• Attention to detail in all tasks and communications.
• Experience in IT Service Desk or Desktop Support environments.
• Experience working in an ITIL environment.
• Experience administering Active Directory users, devices and groups.
• Ability to prioritise and manage workload effectively.
• Strong verbal and written communication skills.

Responsibilities

• Provide reliable first and second line IT support to colleagues across the business.
• Log, triage and manage tickets raised via phone, email, portal, or message.
• Escalate complex issues to IT teams or vendors with clear context and timelines.
• Administer Microsoft 365 and SharePoint, manage accounts, licenses and permissions.
• Provide on-site support and contribute to IT-related projects as directed.

Skills

Customer service

Problem solving

Communication

Teamwork

Time management

Phone support

Education

ITIL Foundation or equivalent

Tools

Active Directory

Microsoft 365

SharePoint

Job description

Mail Metrics group. is seeking an IT Service Desk Engineer to act as the initial contact for hardware, software, network and end-user IT issues. The role covers first and second line support, ticket management, and proactive incident handling.

You will administer Microsoft 365 and SharePoint, support the production environment, and collaborate with IT teams to maintain high service levels in a fast-paced office setting in Leicester.