Application Support Engineer

Ascendion; England; On-site; GBP 50,000 - 75,000; Full time

Job summary

A technology services company in the United Kingdom is seeking an experienced Application Production Services Specialist to provide crucial production support. Responsibilities include incident management, problem resolution, and collaboration with development teams. Candidates must have over 5 years of experience in IT support with expertise in Java/J2EE and excellent problem-solving skills. This role requires effective communication and stakeholder management, ensuring service stability and operational enhancements.

Qualifications

• 5+ years of IT experience in Production Support, ITIL, or Technical Implementations.
• Strong expertise in Java/J2EE (Core Java, JDBC, Web Services, MQ, Microservices, MuleSoft).
• Excellent problem-solving and communication skills.

Responsibilities

• Provide L1/L2/L3 production support, including incident management.
• Troubleshoot technical issues related to Java, Middleware, Unix/Windows, and databases.
• Support internal and external audits, ensuring compliance.

Skills

Java/J2EE

ITIL

Problem-solving

Stakeholder management

Tools

IBM WebSphere MQ

MuleSoft

Oracle

DB2

Job description

Overview

We are looking for an experienced Application Production Services Specialist to provide production support. The role involves incident identification, resolution, problem management, and root cause analysis, ensuring service stability and performance. You will collaborate with development teams, infrastructure teams, and business stakeholders to support system upgrades, audits, and operational enhancements.

Key Responsibilities

• Provide L1/L2/L3 production support, including incident management, root cause analysis, and problem resolution.
• Manage incident and problem tickets using enterprise ITSM tools.
• Perform capacity and performance management to ensure system stability.
• Work closely with development teams for onboarding new applications and upgrades.
• Support internal and external audits, ensuring compliance and documentation.
• Collaborate with business and operations teams to prioritize defect fixes and enhancements.
• Handle event-driven and scheduled batch processes, ensuring smooth operations.
• Troubleshoot technical issues related to Java, Middleware, Unix/Windows, and databases.
• Participate in on-call support for real-time issue triaging and restoration efforts.

Required Skills & Experience

• 5+ years of IT experience in Production Support, ITIL, or Technical Implementations.
• Strong expertise in Java/J2EE (Core Java, JDBC, Web Services, MQ, Microservices, MuleSoft).
• Hands-on experience with middleware technologies (IBM WebSphere MQ, JBoss, MuleSoft).
• Strong Unix/Windows OS knowledge with scripting expertise.
• Proficiency in Oracle, DB2, and PL/SQL for incident resolution.
• Experience with monitoring and scheduling tools for system support.
• Excellent problem-solving, communication, and stakeholder management skill.