Application Support Consultant

Hampshire County Council; Winchester; Hybrid; GBP 39,000 - 44,000; Full time

Job summary

An innovative local authority seeks an Application Support Consultant to enhance vital services. This role involves supporting complex business applications, particularly in social care and education, while ensuring compliance and security. The successful candidate will thrive in a dynamic environment, demonstrating excellent problem-solving skills and a proactive approach. With a hybrid working model, you can balance office and home work, contributing to impactful community services. If you are enthusiastic about making a difference and possess strong IT support skills, this opportunity is perfect for you.

Qualifications

• Experience in IT supporting and configuring business applications.
• Background in functional, system, and acceptance testing.

Responsibilities

• Support complex business-critical applications for social care and education.
• Coordinate system upgrades and ensure applications are compliant and secure.

Skills

IT Support

Business Applications Configuration

Functional Testing

System Testing

Acceptance Testing

Problem Solving

Interpersonal Skills

Job description

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Application Support Consultant

Job Reference:HCC621054
Salary Range:£39,382 -£43,679 per annum
Work Location: Elizabeth II Court, Winchester (Hybrid Working)
Hours per week: 37
Contract Type: Permanent
Closing Date: 8 May 2025

The Role:

Hampshire County Council is a modern business, delivering a vast range of services that make a real difference to the lives of residents, as well as social care and education. These include transport, planning, waste recycling, libraries and trading standards.

Joining the Application Support Team, you will be helping to support a wide range of complex business critical applications used across Hampshire County Council, with a focus on Social Care and Education. We have recently undertaken system migrations to two new cloud hosted Social Care applications. You will be working in a dynamic environment and co-ordinate system upgrades, ensuring our applications are compliant and secure. You will be responsible for planning your own and others’ workloads and prioritising tasks.

The successful candidate will be positive and enthusiastic with a flexible attitude and excellent interpersonal skills. You will have a background of working in IT, supporting and configuring business applications. You will have experience of functional, system and acceptance testing and working with users to develop and understand business requirements. You will have effective problem solving skills to manage and resolve complex support incidents. You will be willing to take the initiative and responsibility for leading work streams. An understanding of Local Authority business processes is desirable.

This role will be based at our Winchester offices, however as part of Hampshire County Council’s Open Workplace Policy, the successful candidate can undertake their work between home and the office (a hybrid approach) depending upon operational requirements.Find out more about the benefits of working for Hampshire County Council and the rewards we can offer you: Benefits of joining Hampshire County Council .

This role is subject to a Criminal Records Check.

Contact Details for an Informal Discussion:

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.