Application Support Consultant

Shared Services Partnership; Winchester; Hybrid; GBP 39,000 - 44,000; Full time

Job summary

An established industry player is seeking a dedicated Application Support Consultant to join their dynamic team. This role involves supporting critical applications within the Social Care and Education sectors, ensuring seamless operations through effective system migrations and upgrades. The ideal candidate will bring a positive attitude, strong IT support background, and excellent interpersonal skills to manage complex incidents and collaborate with users. With a hybrid working model, this position offers flexibility while contributing to impactful services that enhance residents' lives. Join a forward-thinking organization committed to diversity and inclusion.

Qualifications

• Experience with IT support and configuration of business applications.
• Strong problem-solving skills for managing complex incidents.

Responsibilities

• Support complex, business-critical applications for Social Care and Education.
• Assist with system migrations to cloud-hosted applications.

Skills

IT Support

Configuration of Business Applications

Problem-Solving Skills

Interpersonal Skills

System Testing

Understanding Business Requirements

Job description

Job Details:

Job Reference: HCC621054

Salary Range: £39,382 - £43,679 per annum

Work Location: Elizabeth II Court, Winchester (Hybrid Working)

Hours per week: 37

Contract Type: Permanent

Closing Date: 8 May 2025

The Role:

Hampshire County Council is a modern organization delivering a wide range of services that impact residents' lives, including social care and education. These services include transport, planning, waste recycling, libraries, and trading standards.

As part of the Application Support Team, you will support complex, business-critical applications used across Hampshire County Council, focusing on Social Care and Education. You will assist with system migrations to cloud-hosted applications, coordinate upgrades, and ensure applications are compliant and secure. You will also manage workloads and prioritize tasks effectively.

The ideal candidate will be positive, enthusiastic, flexible, and possess excellent interpersonal skills. A background in IT support and configuration of business applications is essential. Experience with functional, system, and acceptance testing, as well as working with users to understand business requirements, is required. Strong problem-solving skills for managing complex incidents are necessary. Initiative and leadership in work streams are desirable. Knowledge of Local Authority business processes is a plus.

This role is based at our Winchester offices, with a hybrid working arrangement allowing work from home and the office, subject to operational needs. Learn more about the benefits of working for Hampshire County Council.

Additional Information:

Application Support Consultant - Job Description and Person Specification

Vetting Requirements:

This role is subject to a Criminal Records Check.

Contact for Informal Discussion:

Richard Charles, Application Support Manager, can be contacted for more information.

Equal Opportunities and Inclusion:

Hampshire County Council is committed to diversity and inclusion, ensuring fair recruitment practices and equal access for all applicants. We are a Disability Confident Employer, promoting an inclusive and accessible recruitment process.