Avayler - Application Support Consultants x 2

TN United Kingdom; West Midlands; Remote; GBP 30,000 - 50,000; Full time

Job summary

Ein innovatives Unternehmen sucht Application Support Specialists, um die Unterstützung für ihre HubPro-Plattform zu erweitern. Diese Rolle bietet die Möglichkeit, in einem dynamischen Umfeld zu arbeiten, das von einem etablierten Unternehmen unterstützt wird. Die Position erfordert exzellente Kommunikationsfähigkeiten und technisches Problemlösungsvermögen, um Kunden bei der Nutzung der Software zu helfen. Wenn Sie leidenschaftlich daran interessiert sind, Kunden zu unterstützen und Ihr technisches Wissen einzubringen, könnte dies die perfekte Gelegenheit für Sie sein.

Qualifications

• Erfahrung im Kundenservice und Problemlösung.
• Fähigkeit, technische Konzepte klar zu erklären.

Responsibilities

• Bereitstellung hervorragender Kundenunterstützung für Softwarefragen.
• Technische Probleme analysieren und mit dem Entwicklungsteam zusammenarbeiten.

Skills

Kommunikationsfähigkeiten

Technisches Problemlösen

Kundenorientierung

Dokumentationsfähigkeiten

Cloud-basierte Anwendungen

SaaS-Support

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Halfords

Location:

Worcestershire, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

04b90dbba267

Job Views:

6

Posted:

24.04.2025

Expiry Date:

08.06.2025

col-wide

Job Description:

Avayler has clients in UK, Europe and the US. We have a highly experienced technology team that has developed our platform, with sales, product, and marketing functions led by seasoned industry veterans. As we launch our HubPro platform and expand across Europe, US, and Africa, we are extending our support desk team and seeking Application Support Specialists. This role is within our Professional Services Group.

This is a unique opportunity to work in a young technology company backed by a successful PLC. The business is in its early stages but has high demand for its solutions in the UK and US. Join us to help shape the company's future, build the brand, and benefit from the financial security of being backed by Halfords Group PLC, a 125-year-old, FTSE-listed company with $2bn annual revenue.

• The role is full-time.
• It involves shift work to support clients across different regions.
• Job location: Remote, Manchester, and Redditch offices.

Job Responsibilities:

• Providing excellent customer support, assisting clients with questions and issues related to our software.
• Troubleshooting technical problems by analyzing logs and working with the development team.
• Guiding customers through product features and usage scenarios with clear explanations.
• Collaborating with development teams to relay customer feedback and insights.
• Maintaining detailed documentation of customer interactions and solutions.
• Ensuring customer satisfaction and success with our software.
• Contributing to the development of support processes to improve efficiency.

Qualifications and Skills Needed:

• Excellent communication skills for customer assistance and issue resolution.
• Willingness to work on a shift rota.
• Ability to document complex problems clearly for escalation.
• Customer-centric mindset and problem-solving passion.
• Understanding of our products, services, and new technologies.
• Proactive team player with a desire to learn and grow.
• Strong technical problem-solving skills.
• Creative troubleshooting abilities and innovative thinking.
• Experience with cloud-based applications and SaaS support, preferably in automotive software.
• Excellent documentation skills and ability to explain technical concepts clearly.