Application Support ss

Ambis Resourcing Partnership; West Midlands; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Hybrid schedule

Structured ERP training

Career stability

No weekends

Casual dress

Job summary

Ambis Resourcing Partnership is seeking an Application Support Consultant to join a growing ERP and logistics software provider. You will be the first point of contact for customers, troubleshooting across invoicing, purchasing, stock, CRM, and distribution modules and supporting over 800 users remotely.

The role offers hybrid working, structured ERP training, and a supportive team culture with long-term career potential in a stable environment.

Qualifications

• Strong interest in IT or previous IT / application support experience
• Excellent communication skills and professional phone manner
• Good analytical and troubleshooting ability
• Familiarity with Microsoft Office products
• Basic understanding of PC / desktop architecture

Responsibilities

• Act as first point of contact for customers using the ERP and logistics platform
• Troubleshoot issues across invoicing, purchasing, stock, CRM, route planning and distribution modules
• Support over 800+ users remotely and manage user account administration
• Deliver clear, structured problem resolution through phone, portal and remote support tools

Skills

IT interest

Excellent communication

Analytical troubleshooting

MS Office familiarity

PC hardware basics

Job description

Application Support Consultant (ERP, Software Support, Customer Support) - Train into ERP & Logistics solutions with a long-term career path.

An Application Support Consultant (ERP, Software Support, Customer Support) is required by an established Supply chain software provider, delivering market-leading ERP and logistics solutions. Their clients stay for the long term-and so do their staff. This is a genuine opportunity to build a career in application support within a stable, supportive environment.

To be successful in this Application Support Consultant role, you should have:

• A strong interest in IT or previous IT / application support experience
• Excellent communication skills and professional phone manner
• Good analytical and troubleshooting ability
• Familiarity with Microsoft Office products
• Basic understanding of PC / desktop architecture

This ERP software provider will invest in your development. You'll receive structured training across ERP systems, logistics workflows, and application support processes-building you into a confident, well-rounded Application Support Consultant supporting real-world supply chain platforms.

Day-to-day, you'll act as the first point of contact for customers using the ERP and logistics platform. You'll troubleshoot issues across invoicing, purchasing, stock, CRM, route planning and distribution modules while working closely with internal teams to resolve technical queries. You'll support over 800+ users remotely, manage user account administration, and deliver clear, structured problem resolution through phone, portal and remote support tools. It's a varied Application Support Consultant role where no two days are the same.

Role benefits include:

• Hybrid working (3 days office / 2 days remote)
• Structured ERP & logistics systems training
• Supportive, low-pressure team culture
• Exposure to infrastructure, software and customer operations
• Excellent long-term career stability (staff retention is outstanding)
• Monday-Friday only (no weekends)
• Casual dress environment
• Salary £22,000-£28,000

If you're looking for a structured entry into ERP support or your next step as an Application Support Consultant, this is a superb opportunity with a genuinely supportive ERP software provider where people build long careers.