Application Support

Ambis Resourcing; Bartley Green; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Hybrid work (3/2)

Casual dress

No weekends

Long-term career stability

Job summary

Ambis Resourcing is seeking an IT support professional to act as the first point of contact for customers using our ERP and logistics platform. You will troubleshoot issues across invoicing, purchasing, stock, CRM, route planning, and distribution modules while supporting over 800 users remotely.

The role offers hybrid working (3 days in the office / 2 days remote), a casual dress environment, and structured training to build expertise in ERP systems, logistics workflows, and application support

Qualifications

• Strong interest in IT or previous IT / application support experience.
• Excellent communication skills and professional phone manner.
• Good analytical and troubleshooting ability.
• Familiarity with Microsoft Office products.
• Basic understanding of PC / desktop architecture.

Responsibilities

• Act as the first point of contact for customers using our ERP and logistics platform.
• Troubleshoot issues across invoicing, purchasing, stock, CRM, route planning, and distribution modules.
• Work closely with internal teams to resolve technical queries.
• Support over 800 users remotely.
• Manage user account administration.
• Deliver clear, structured problem resolution through phone, portal, and remote support tools.

Skills

Interest in IT

IT support experience

Excellent communication

Analytical skills

Troubleshooting

Microsoft Office

Tools

CRM

ERP

Support tools

Job description

Salary: £22,000 - 28,000 per year

Requirements

• Strong interest in IT or previous IT / application support experience
• Excellent communication skills and professional phone manner
• Good analytical and troubleshooting ability
• Familiarity with Microsoft Office products
• Basic understanding of PC / desktop architecture

Responsibilities

• Act as the first point of contact for customers using our ERP and logistics platform
• Troubleshoot issues across invoicing, purchasing, stock, CRM, route planning, and distribution modules
• Work closely with internal teams to resolve technical queries
• Support over 800 users remotely
• Manage user account administration
• Deliver clear, structured problem resolution through phone, portal, and remote support tools

Technologies

• CRM
• ERP
• Support

More

We are an established supply chain software provider delivering market-leading ERP and logistics solutions. We offer structured training across ERP systems, logistics workflows, and application support processes to build your career in a stable, supportive environment. The role includes hybrid working (3 days office / 2 days remote), a supportive low-pressure team culture, exposure to infrastructure, software, and customer operations, Monday-Friday working with no weekends, a casual dress environment, and excellent long-term career stability with outstanding staff retention. The salary for this role is £22,000-£28,000.

last updated 33 week of 2026