Application Support Analyst – Taunton

Wagstaff Recruitment; Taunton; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Enhanced pension

Bonus scheme

Cycle to work scheme

Eye test and flu jabs

Death in service

Sickness benefit allowance

Discount scheme

Bupa health scheme

Job summary

Wagstaff Recruitment seeks an Application Support Analyst to support Visualfiles, develop workflows, and deliver BI reports in Taunton. The role mixes business systems development with hands-on IT support in a professional services environment.

You will create dashboards with Power BI and Excel, diagnose issues, and work on integrations while coordinating with colleagues to improve processes. Hybrid role in Taunton with a competitive benefits package.

Qualifications

• Hands-on experience in supporting and developing Visualfiles.
• Experience within professional services.
• Experience with Power BI and Excel for reporting and analysis.
• Diagnose and resolve system or integration issues.
• Excellent communication, able to explain technical concepts to non-technical users.
• IT support experience in person, over the phone and via email.
• Highly organised, able to manage multiple priorities.

Responsibilities

• Support Visualfiles system, develop, maintain and optimise workflows and automations.
• Create and manage reports and dashboards using Power BI, SQL and Excel.
• Provide day-to-day IT support across hardware, software and applications.
• Manage integrations with third-party tools and platforms.
• Collaborate with colleagues to identify process improvements and implement solutions.

Skills

Communication skills

Problem solving

Organised

Customer focus

Tools

Power BI

SQL

Excel

Job description

Application Support Analyst – Taunton (Hybrid) – Salary-£30-£40k + benefits inc bonus

We’re looking for a technically skilled, Application Support Analyst, working across the clients VisualFiles practise management system, to join a growing IT team in a well-established professional services environment. This is a varied and hands‑on role, blending business systems development with day‑to‑day IT support, and offering the chance to make a real impact on how the organisation works.

Benefits for the Visualfiles Support Analyst:

• 25 days holiday plus bank holiday rising over time
• Enhanced pension
• Bonus scheme
• Cycle to work scheme
• Eye test and flu jabs
• Death in service
• Sickness benefit allowance
• Discount scheme
• Bupa health scheme

The role of the Visualfiles Support Analyst:

• Supporting their Visualfiles system, developing, maintaining, and optimising workflows and automation within.
• Creating and managing reports and dashboards using tools such as Power BI, SQL, and Excel.
• Providing day‑to‑day IT support across hardware, software, and applications.
• Managing integrations with third‑party tools and platforms.
• Working closely with colleagues to identify opportunities for process improvement and implement solutions.

What we’re looking for:

• Hands‑on experience in supporting and developing Visualfiles.
• Experience within professional services
• Experience with Power BI and Excel for reporting and analysis.
• Confident diagnosing and resolving system or integration issues.
• Excellent communication skills, able to explain technical concepts clearly to non‑technical users.
• Experience providing IT support in person, over the phone, and via email.
• Highly organised, self‑motivated, and comfortable managing multiple priorities.

Code – INDITND

Job Tenure: Permanent

Salary: £30000 – £40000 per annum + 25+bank, bonus + more

Location: Taunton, Somerset

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.