Application Support Analyst - EMEA

Innovative Systems, Inc.; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Application Support Analyst to join their dynamic Customer Success team in London. This role offers the chance to tackle diverse challenges daily, enhancing your problem-solving and analytical skills while supporting clients with technical issues. You'll collaborate with various teams, create SQL scripts, and contribute to product improvements. The company values individuality and provides a supportive environment with opportunities for growth, competitive salary, and generous time off. If you're ready to take your career to the next level, this position is for you!

Benefits

Private medical insurance

Generous time off

Fun workplace environment

Qualifications

• Degree in a related STEM field with a minimum 2:2 classification.
• Experience with SQL databases and programming is essential.

Responsibilities

• Analyze and troubleshoot software and system functionality.
• Create SQL scripts and develop custom software processes.
• Collaborate with teams to resolve issues and provide customer insights.

Skills

SQL

Problem-solving

Communication

Analytical skills

Creative thinking

Education

Degree in IT, Systems, Computer Science, Mathematics

Tools

SQL databases

C

C++

C#

Java

JavaScript

HTML

XML

Job description

Innovative Systems, one of the world’s most trusted providers of data quality and compliance solutions, is looking for an Application Support Analyst (Software Support Analyst) to join our fast-growing Customer Success team in London, UK.

You will utilize your language, interpersonal, and analytical skills to build relationships with clients and troubleshoot tier I and II technical issues.

About us: We are consistently named a Top Workplace, with a reputation for superior customer satisfaction and scalable solutions. Our product, FinScan, is used in over 60 countries to identify money laundering and terrorist financing threats, helping to keep everyone safer.

What you will be doing

As an Application Support Analyst, you will use problem-solving, communication, and SQL skills to provide support and issue resolution via email or phone. Your tasks include:

1. Analyzing, investigating, and troubleshooting software and system functionality, integrations, and feature adoption issues.
2. Creating and developing SQL scripts and custom software processes.
3. Collaborating with other teams to identify and resolve issues quickly and provide customer insights for bug fixes and new features.

What makes this role interesting: You will encounter diverse challenges daily, enabling continuous skill growth. Opportunities include:

1. Performing simple product installations, leading to roles in professional services, pre-sales, engineering, or product management.
2. Writing knowledge-base documentation and developing training modules and videos to enhance self-service and customer satisfaction.
3. Providing insights to improve existing solutions and contribute to future product planning.

Your profile:

• Degree in IT, Systems, Computer Science, Mathematics, or related STEM field. Minimum 2:2 classification.
• Experience with SQL databases and programming.
• Strong analytical, problem-solving, and creative thinking skills.
• Excellent English communication skills, both verbal and written, at a native or business level.
• Willingness to participate in a minimal after-hours support rotation.

Nice to have:

• Knowledge of programming languages such as C, C++, C#, Java, JavaScript, HTML, XML.
• Experience in fintech or financial services industry.
• Knowledge of SWIFT or other payment processing systems.
• Proficiency in additional languages like Arabic, French, Spanish, or Portuguese.

Additional information: We value your individuality and offer a challenging environment with opportunities for growth, competitive salary, generous time off, private medical insurance, and a fun workplace. Please note that we do not sponsor visas for this position.