Application Support Analyst

twentyAI; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

twentyAI is hiring for an Application Support Analyst to ensure the reliability of critical trading systems across global operations. This role involves providing technical support for business-critical applications and enhancing production environments. The ideal candidate should have a solid understanding of trading systems and demonstrate a proactive approach to problem-solving.

Qualifications

• Experience supporting trading and risk management systems.
• Strong understanding of trading processes.
• Proven track record of process improvements.

Responsibilities

• Provide 1st and 2nd line support for managed applications.
• Manage and track incidents through to closure.
• Monitor system performance and availability.

Skills

Problem-solving

Collaboration

Driving improvements

Job description

This range is provided by twentyAI. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from twentyAI

A high priority position has arisen to join a leading trading organisation as an Application Support Analyst, responsible for ensuring the reliability and availability of key trading systems used across global operations.

This is a critical role within the IT team, focused on maintaining and enhancing the production environment of core trading platforms.

You will provide both technical and functional support for a suite of business-critical applications across front, middle and back office. The business utilise a mixed ETRM estate (including Endur) but the business are open to cross-training people who have experience with trading and risk management systems such as Murex, Fidessa, Calypso, Findur, Finastra or similar platforms.

The role plays a vital part in managing end-of-day processes, troubleshooting issues, and driving service excellence through continuous improvement.

Key Responsibilities

• Provide 1st and 2nd line support for managed applications, ensuring rapid and effective resolution of production issues.
• Manage and track incidents through to closure, communicating clearly with stakeholders throughout.
• Escalate complex issues to 3rd line support (internal teams or external vendors) as appropriate.
• Monitor system performance and availability, working to meet or exceed defined service level agreements (SLAs).
• Ensure all application releases and configuration changes are well-managed, documented, and include appropriate rollback plans.
• Develop and enhance production support procedures to improve service quality and operational efficiency.
• Participate in the onboarding of new software from delivery projects, ensuring support readiness and proper knowledge transfer.
• Maintain clear and concise documentation for resolving key system issues and processes.
• Execute and monitor end-of-day processes for supported trading systems.
• Maintain master data within designated applications following business approvals.
• Provide support during disaster recovery tests and failover scenarios when required.
• Experience supporting trading and risk managements systems, including, but not limited to: Endur, Allegro, Symphony, Aspect, Murex, Fidessa, Calypso, Findur, Finastra
• Strong understanding of trading processes and environments.
• Demonstrated ability to work collaboratively within a team-oriented, high-pressure environment.
• Proven track record of driving process improvements and adapting to shifting priorities.

This is a unique opportunity to support mission-critical trading operations in a fast-paced and dynamic energy market. If you are a proactive problem-solver with a passion for technology and operational excellence, we’d love to hear from you.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Financial Services, Oil, Gas, and Mining, and Investment Banking

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