Application Support Analyst

TRIA; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

A leading company in the luxury retail sector is seeking an Applications Support Analyst to join its enterprise IT operations team in London. This mid-senior level position involves supporting critical systems, ensuring operational excellence, and collaborating with various stakeholders. The ideal candidate will have a strong background in ITIL practices and excellent communication skills.

Qualifications

• Experience in an ITIL environment.
• Strong problem-solving and analytical skills.
• Experience managing system environments and release cycles.
• Strong stakeholder communication and vendor management experience.

Responsibilities

• Support business-critical systems and drive continuous improvements.
• Monitor service operations, resolve incidents, and optimize processes.

Skills

Reporting skills

Analytical skills

Problem-solving skills

Stakeholder communication

Vendor management

Job description

This range is provided by TRIA. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Our client is a FTSE100 market leading organisation who are looking for an Applications Support Analyst to join their enterprise IT operations team. You’ll be involved in supporting business-critical systems, driving continuous improvements, and maintaining strong operational processes.

You’ll work closely with key users, vendors, and platform owners, helping monitor service operations, resolve incidents, and deliver process optimisation across their diverse business landscape.

We’re looking for candidates who possess the following:

• Experience working in an ITIL environment
• Strong reporting, analytical, and problem-solving skills
• Experience managing system environments and release cycles
• Strong stakeholder communication and vendor management experience

If you're interested please apply below.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Information Technology

• Industries

  Retail Luxury Goods and Jewelry and Retail

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