Business Application Support Analyst

HF Trust; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading company is searching for a Business Application Support Analyst to provide essential support across Access business applications remotely. This role offers the chance to resolve incidents, maintain communication with staff, and contribute to continuous service improvement. Candidates must have hands-on experience with Access Group software and ICT support background.

Qualifications

• Hands-on experience with Access Group applications is essential.
• Proven background in an ICT support desk/helpdesk environment.
• Ability to work independently and manage time effectively in a remote setup.

Responsibilities

• Provide first-line support and troubleshooting for business-critical systems.
• Maintain clear, professional communication with end users regarding incident progress.
• Escalate complex issues to senior team members.

Skills

Problem-Solving

Communication

Tools

Access Group applications

JobTrain ATS

Job description

Business Application Support Analyst (Contract)

Remote | 3–6 Months | Full-Time (37.5 hrs/week, Core Hours 10am–3pm) Start: June or Early July

Are you a confident and capable support analyst with hands-on experience using Access Group software? We’re looking for a skilled Business Application Support Analyst to provide day-to-day support across a suite of Access business applications.

About the Role:

This role is crucial in ensuring effective system use, resolving incidents quickly, and escalating where necessary to keep operations running smoothly. You’ll act as the first point of contact within the ICT department for all business systems queries, supporting staff across the organisation in the use of the following Access applications:

PeopleXD*

RecruitXD*

Charity CRM*

Access Care Planner*

Access People Planner*

Key Responsibilities:

* Provide first-line support and troubleshooting for business-critical systems

* Maintain clear, professional communication with end users regarding incident progress and resolution

* Escalate more complex issues to senior members of the business systems team

* Contribute to remote meetings and continuous service improvement efforts

Essential Skills & Experience:

Hands-on experience with Access Group applications* is essential

* Proven background in an ICT support desk/helpdesk environment

* Strong communication and problem-solving skills

Knowledge of JobTrain ATS* is highly desirable

* Ability to work independently and manage time effectively in a remote setup

Working Hours:

37.5 hours per week, Monday - Friday

Core working hours: 10am – 3pm, with flexibility around this

Contract Details:

Duration: 3 to 6 months

Location: Fully remote (meetings via Microsoft Teams)

Start Date: June or early July

Interested? If you meet the criteria and are ready to bring your Access expertise to a supportive and collaborative team, we’d love to hear from you.

STRICTLY NO AGENCIES PLEASE We reserve the right to close this vacancy early should we receive sufficient applications. Hft's usual terms and conditions apply. Hft is committed to equal opportunities and welcomes applications from all sections of the community. As a Disability Confident Employer, Hft is helping to ensure that disabled people have the same opportunities to fulfil their potential and realise their aspirations that people without disabilities do.