Application Support Analyst

Viribus; London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading financial services firm seeks an Application Support Analyst to join their established team. This hybrid role, requiring in-office days and remote work, involves supporting critical business applications, troubleshooting issues, and ensuring optimal performance of software systems. Candidates should excel in SQL skills and have a background in application support.

Benefits

Bonus up to 20%

BUPA health insurance

4 x salary life assurance

Season ticket loan

Excellent pension scheme

25 days holiday plus ability to buy/sell

Qualifications

• Experienced in application support of business critical systems.
• Proven knowledge using Microsoft SQL Server and T-SQL.
• Good working knowledge of Microsoft Excel and troubleshooting.

Responsibilities

• Provide 1st and 2nd line technical support for applications.
• Management of scheduled application tasks.
• Identify and resolve incidents and problems.

Skills

Application support

Microsoft SQL Server

Transact-SQL (T-SQL)

Microsoft Excel

ITIL practices

Oral communication skills

Written communication skills

Windows Server troubleshooting

XML messaging

Investment markets

Job description

Application Support Analyst – Hybrid from City of London (2 days in the office / 3 days remote)

Paying up to £60,000 plus benefits including bonus (up to 20%), BUPA health insurance, 4 x salary life assurance, season ticket loan, excellent pension scheme, sponsorship for relevant qualifications, 25 days holiday plus ability to buy & sell plus more

Overview:

A highly successful and scaling financial services firm, is at a really exciting time in the journey. As part of this journey, they are looking to hire an Application Support Analyst to join their established app support team.

The Application Support Team is a core function within the business, supporting a large variety of activities from their key Start of Day functionality to incident investigation. Daily work could involve CGT, Reconciliation, or trading queries, Finance data questions, or assisting an IFA with accessing the company’s internally developed apps (mobile and web). The team are well versed in SQL and data interrogation skills which are used daily to conduct this work and bring together any information needed.

Responsibilities:

• Provide 1st and 2nd line technical support of all Application related issues.
• Ensure that the IT application architecture remains consistently available to all users (including colleagues, clients, business partners and suppliers).
• Management and delivery of scheduled daily, weekly, monthly and quarter end application tasks.
• Identification, management and resolution of incidents.
• Identification, management and root cause elimination of problems.
• Identification, management and implementation of application or process improvements.
• Effectively manage and prioritise requests or incidents via helpdesk, mailbox, phone calls and walk-ups.
• Support start of day processes.
• Support and monitoring of the Dealing system – end to end from Platform through to Custodian.
• Understand the business strategy and contribute to the overall goals of the business through software support and development.
• Ensure that all practices and principles adopted have the best interests and needs of colleagues, customers and suppliers at their core.
• Maintain a technical advantage through continual training and personal development.
• Shifts rota covering support hours from 6am to 6pm.
• Saturday start of day work on a rota basis.
• On Call Evening and Weekend rota support for incident handling.

Skills & Knowledge:

• Experienced in carrying out application support of business critical systems
• Proven knowledge and experience using Microsoft SQL Server and Transact-SQL (T-SQL)
• Good (intermediate level) working knowledge of the Microsoft Excel, XML messaging and Windows Server / Desktop troubleshooting
• Good knowledge of industry recognised IT and Support practices and methodologies including ITIL.
• A basic understanding of investment markets is an advantage
• Good written and oral communication skills

If you are an experienced Application Support Analyst with the listed skills and experience then please apply now to find out more.