Application Support Analyst

Scott Bader Co Ltd; Wellingborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in advanced composites is seeking an Application Support Analyst to provide first and second-line support for business applications. The role involves troubleshooting, managing user access, and delivering training on internal systems. Successful candidates will have experience with ERP and CRM applications, strong problem-solving skills, and excellent communication abilities.

Benefits

Competitive salary

Company bonus scheme

Group medical insurance

Annual medical check-ups

21 days annual leave plus public holidays

Paid volunteering day

Qualifications

• Experience with M3 ERP, Sugar CRM, or Azure AD.
• Familiarity with ticketing and IT Service Management tools.
• Excellent communication in English, both written and verbal.

Responsibilities

• Provide first-level support for ERP and CRM systems.
• Manage user setups, permissions, and system configurations.
• Conduct user training and create support materials.

Skills

Problem Solving

Communication

Technical Savvy

Tools

ERP (Infor M3)

CRM (SugarCRM)

Azure AD

IT Service Management tools

Job description

As our new Application Support Analyst, you will provide first and second-line support for our core business applications. You will be responsible for troubleshooting user issues, managing system access and setting up new users. This role also involves delivering training and support for internally developed small business systems.

You will be a tech savvy problem solver who enjoys working with business-critical applications, keeping them running smoothly.

Some of your key responsibilities:

• Provide first-level support for ERP (Infor M3), CRM (SugarCRM), BI, finance, regulatory, and other internal business systems, escalating complex issues as needed.

• Manage user setups, permissions, and system configurations while assisting with basic troubleshooting.

• Conduct user training and create support materials to enhance system proficiency.

• Work with internal teams and external vendors to diagnose, resolve, and prevent recurring application issues.

• Support system updates, testing, and deployment while maintaining records to identify trends and improve processes.

What do I need to be successful in this role?

• Experience with at least one of our applications, including M3 ERP, Sugar CRM, Azure AD.

• Familiarity with ticketing and IT Service Management tools.

• Willingness to learn new applications and business processes.

• Excellent communication in English, both written and verbal, and interpersonal skills.

What’s in it for me?

• A competitive salary alongside being included in our company bonus scheme. Our Group Staff Bonus & Profit Performance Pay bonus schemes reinforce the Scott Bader principle of working together for a common goal and sharing in our successes.

• Inclusion in our group medical insurance subsidised by Scott Bader, alongside free membership to our employee assistance programme.

• Access to group personal accident cover.

• Annual medical check-ups, ensuring our colleagues health is a priority.

• Employee Provident fund alongside our Scott Bader gratuity scheme.

• 21 days annual leave entitlement plus 12 Public Holidays

• We offer all our employees one full day per year to complete volunteering work of your choice which is fully paid.Alongside this, if you are thinking about fundraising for your favourite charity or local community event, we will happily match the funds that you have raised up to a maximum of INR 51,762 in any one year.

Who are Scott Bader?

Scott Bader is an employee-owned global manufacturer of advanced composites, structural adhesives and functional polymers. Established in 1921, we have a century of expertise in manufacturing high-quality, innovative products for a variety of markets around the world. Scott Bader now employs 800 people across 7 manufacturing sites and 18 offices worldwide.

We are committed to expanding our global reach, with recent ventures including North America, India, Japan and Australia, while continuing to build on our reputation for innovation, outstanding quality and technical expertise.

Scott Bader is different to most other companies. Our business is based on the simple principle of maintaining a balance between our social purpose and business needs. In 1951 we became the first UK company to hold a Common Ownership Certificate when the Bader family handed over their shares to The Scott Bader Commonwealth Limited – in simple terms, this means that Scott Bader colleagues own and are responsible for the success and overall wellbeing of the company.

Diversity & Inclusion

Our aim is to create an environment that is welcoming to all people, and ensures we treat each other and customers with respect. We appreciate different and fresh ways of thinking, encouraging innovation where colleagues feel they can express their views freely, and create a working atmosphere in which everyone is able to deliver a high-quality service.