Application Support Analyst

Wates; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading company in the construction sector is seeking an Application Support Analyst for their Property Services business unit in London. The successful candidate will provide essential support in IT application management, involving upgrades and change management. This role offers a chance to engage in impactful projects within a dynamic team, while contributing to ongoing improvements in business systems.

Qualifications

• Experience in IT Application support role.
• Understanding of incident and change management processes.

Responsibilities

• Manage IT Application upgrade projects.
• Co-ordinate IT Application updates.
• Support analysis for business-driven change requests.

Skills

Incident Management

Change Management

IT Application Support

Job description

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We have a fantastic opportunity for an Application Support Analyst to work within our Wates Property Services business unit to provide support across various projects. Our Application Support Analysts are a valuable part of our business. The focus of this role will you provide day to day support including Incident and change management for our IT Application team.

As our Application Support Analyst you will:

• Manage IT Application upgrade projects in conjunction with internal and external parties.
• Co-ordinate IT Application updates and maintain support records
• Supporting the analysis for business-driven change requests and establish business and application impact, effort involved and high-level cost.
• Work with the wider IT team in learning and providing support on existing and newly introduced business platforms.

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting