Application Support Administrator

The Royal Orthopaedic Hospital NHS Foundation Trust; Turves Green; On-site; GBP 32,000 - 48,000; Full time

Job summary

The Royal Orthopaedic Hospital NHS Foundation Trust is seeking an Application Support Administrator to support the EPR and related clinical and administrative applications. The role involves day-to-day application support, configuration and ongoing optimisation to ensure reliable, efficient use by staff across clinical and operational teams.

You will gain detailed knowledge of the EPR and PAS, participate in testing and upgrades, and collaborate with colleagues to improve patient pathways and

Qualifications

• Provide first and second-line application support, ensuring incidents and service requests are investigated and resolved promptly.
• Log and manage complex user support requests within the ITSM system.
• Understand clinical and administrative processes and patient pathways to support accurate data entry and workflows.
• Collaborate with clinical and operational teams to identify bottlenecks and opportunities to improve models of care.

Responsibilities

• Support day-to-day application administration, configuration and optimisation of EPR, PAS, T-Pro and related systems.
• Maintain data integrity and support the ongoing lifecycle of digital applications.
• Assist in testing, upgrades and performance improvements to ensure systems are reliable for end users.

Skills

Application support

Incident resolution

EPR knowledge

ITSM

System configuration

Tools

EPR

PAS

T-Pro

Job description

The Application Support Administrator will play a key role in supporting the Trust's evolving digital clinical environment, with particular responsibility for the Electronic Patient Record (EPR) and the clinical and administrative applications that support patient care.

The role will provide day to day application support, administration and configuration, developing detailed technical and functional knowledge of the EPR, PAS, T-Pro and other integrated digital systems. The post holder will support incident resolution, system changes, testing, upgrades and optimisation to ensure applications operate reliably and effectively for end users.

Working closely with the wider digital, clinical and operational teams, the post holder will help resolve application related issues and ensure staff are able to use digital systems effectively and efficiently. The role will also support the introduction of new applications, functionality and digital workflows as the Trust's EPR and wider digital services continue to evolve.

The post holder will contribute to the ongoing optimisation and continuous improvement of the EPR and associated applications, ensuring systems are appropriately configured, supported and maintained throughout their lifecycle., Provide first and second-line application support, ensuring incidents and service requests are investigated and resolved promptly and to an appropriate standard.

Log and manage complex user support requests within the ITSM system, ensuring accurate and detailed information is captured to support effective resolution.

Provide specialist application support for the Trust's Electronic Patient Record (EPR, Patient Administration System (PAS), T-Pro and other associated clinical and administrative applications.

Develop and maintain detailed technical, functional and system-specific knowledge to support the safe, reliable and effective use of these applications.

Understand clinical and administrative processes and patient pathways, identifying where information is entered, required, exchanged, ordered, reported, validated, audited and stored.

Work with clinical and operational teams to identify system-related bottlenecks and opportunities to improve existing models of care, clinical pathways and administrative processes.

Undertake the day-to-day administration, configuration, maintenance and optimisation of supported applications, ensuring systems remain available, appropriately configured and fit for purpose.

Maintain the integrity, quality and accuracy of information held within the EPR, PAS, T-Pro and associated systems, taking appropriate action where recurring data-quality issues are identified.

The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.

Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.

The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.

We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.

The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.