Digital End User Computing Engineer | The Royal Orthopaedic Hospital NHS Foundation Trust

The Royal Orthopaedic Hospital NHS Foundation Trust; Birmingham; On-site; GBP 40,000 - 54,000; Full time

Job summary

The Royal Orthopaedic Hospital NHS Foundation Trust is seeking an experienced Digital End User Computing Engineer to support Digital Deployment and IT Service Desk services. You will provide 2nd line end-user computing support across BAU, projects and continuous improvement of IT infrastructure in collaboration with service desk, infrastructure and third parties.

Key activities include delivering base image management, incident and change handling, cyber security hardening, asset management and

Responsibilities

• 2nd Level support for BAU team and delivery of projects and base image management.
• Liaise with IT Service Desk, Infrastructure and 3rd parties for resolutions.
• Respond to service desk tickets efficiently and in a timely manner.
• Use remote management software to assist with complex issues.
• Manage change, problem and incidents and escalate to the Technical Services Manager - EUC.
• Provide cyber security tasks including vulnerability scanning and OS hardening.
• Assist in analysis, diagnostics and problem resolution, testing hardware and software.
• Assist in pre-deployment configuration of IT desktop devices including asset labelling and security marking.
• Assist in periodic IT asset audits and maintenance of device fleets.

Job description

Digital End User Computing Engineer | The Royal Orthopaedic Hospital NHS Foundation Trust

Company:

Company: The Royal Orthopaedic Hospital NHS Foundation Trust

Looking for experienced and reliable End User Computing Engineer to provide ongoing support for Digital Deployment and to support ROH IT Service desk Services. Supporting all 2nd line end-user computing functions, end-user services and systems. You will be working as front-line support and engaging with business users face to face and respond to Tickets raised. In this varied role you will find yourself involved in a mix of “business as usual” support, project based work and continuous improvement of IT infrastructure across teams.

1. Along with providing 2nd Level support for BAU team the principal activity will be delivering projects and managing base images.

2. Liaise with IT Service Desk, Infrastructure and 3rd Parties where appropriate for resolution of tasks, requests and incidents.

3. Respond to support requests logged on the service desk system in an efficient and timely manner.

4. Utilise the Trust’s Remote Management software to assist with remedial work when dealing with complex issues.

6. Manage all change/problem/incidents and escalate any issues Technical Services Manager - EUC.

7. Provide Cyber Security, vulnerability scanning, application and OS hardening and encryption of desktop devices.

Secondary Tasks

8. You'll be performing analysis, diagnostics and problem resolution independently; evaluating and testing hardware and software; supporting and troubleshooting office automatons tools, peripherals and data network connectivity.

9. Assist in the receipt, testing and pre-deployment configuration of IT desktop devices (PCs, printers and other equipment), including asset labelling and security marking.

10. Assist in the periodic audit of IT assets and associated records.

11. Maintenance of IT desktop devices in order to minimise the disruption caused by deterioration and failure.

The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.

Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.

The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.

We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.

The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.

If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.

Please see attached JD/PS

Please note that this job vacancy may close before the advertised closing date if a sufficient number of applications are received. To ensure your application is considered and to avoid disappointment, we advise submitting your application as soon as possible.

This advert closes on Tuesday 27 Oct 2026

The Royal Orthopaedic Hospital NHS Foundation Trust

The Royal Orthopaedic Hospital NHS Foundation Trust

The Royal Orthopaedic Hospital NHS Foundation Trust