Application and Infrastructure Support Analyst

The Methodist Church in Britain; West Midlands; Hybrid; GBP 32,000 - 44,000; Full time

Benefits offered by this job

35 days leave

Local Government Pension Scheme

Hybrid up to 60%

Flexi time

Learning & development opportunities

Professional subscription support

Health & wellbeing support

Family friendly policies

Future Leaders programmes

Job summary

Rugby Borough Council is seeking an analyst to support its core business applications and digital services. The role covers system administration, development and procedural support, with involvement in BAU activities and project delivery.

The post is 37 hours per week with hybrid working up to 60%, working closely with the Infrastructure Team to keep services reliable and secure. The ideal candidate will have hands-on infrastructure and network experience and a good understanding of GDPR and

Qualifications

• Experience in a hands-on technical role.
• Experience supporting core business applications.
• Current practical experience of infrastructure and network services, including applications, servers and their environment.

Responsibilities

• Provide technical system administration, system development and procedural support for core business applications.
• Deliver day-to-day business-as-usual services.
• Plan and deliver project activities.
• Provide specialist technical advice to colleagues and stakeholders.
• Contribute to the ongoing improvement of systems and services.
• Assist in providing and supporting the Council's infrastructure and network services.
• Work with the Infrastructure Team to investigate and resolve technical issues.
• Keep the systems and services underpinning applications effective and reliable.

Skills

System administration

Application support

Troubleshooting

Cyber security awareness

GDPR understanding

Tools

Servers

Networks

Job description

This analyst post at Rugby Borough Council supports the council's core business applications and digital services, and helps keep its infrastructure and network services reliable. The work covers system administration, system development and procedural support, alongside business-as-usual services and project delivery. The role is 37 hours a week with hybrid working up to 60%, and it works closely with the Infrastructure Team. Current hands-on infrastructure and network experience, plus an understanding of GDPR and cyber security, decides fit.

What the job involves

• Provide technical system administration, system development and procedural support for core business applications
• Deliver day-to-day business-as-usual services
• Plan and deliver project activities
• Provide specialist technical advice to colleagues and stakeholders
• Contribute to the ongoing improvement of systems and services
• Assist in providing and supporting the Council's infrastructure and network services
• Work with the Infrastructure Team to investigate and resolve technical issues
• Keep the systems and services underpinning applications effective and reliable

What’s required

Experience

• Experience in a hands-on technical role
• Experience supporting core business applications
• Current practical experience of infrastructure and network services, including applications, servers and their environment

Skills & knowledge

• Strong knowledge of system administration, application support, troubleshooting and system development
• Providing high-quality technical support to users
• Understanding of GDPR, cyber security and relevant industry standards

Other

• Confidence giving technical advice and working with colleagues and stakeholders at all levels

What’s offered

• 35 days annual leave, including 8 bank holidays and 3 extra days at Christmas
• Local Government Pension Scheme
• Hybrid working up to 60%
• Flexi time scheme
• Learning and development opportunities, including Future Leaders programmes
• Payment of a professional subscription for approved professionals
• Independent support for health and wellbeing
• Family friendly policies