Application and Infrastructure Support Analyst

Rugby Borough Council; Rugby; Hybrid; GBP 34,000 - 38,000; Full time

Benefits offered by this job

35 days annual leave (incl. 8 bank hol

Generous Local Government Pension Sche

Hybrid working up to 60%

Flexi time scheme

Annual leave purchase scheme

Structured Induction Program

Learning and Development opportunities

Subscription paid for approved prof

Family Friendly Policies

Health & wellbeing support

Compassionate leave

Retail discounts / Cycle to Work

Job summary

Rugby Borough Council is seeking an Applications and Infrastructure Support Analyst to maintain and develop core business systems and digital services for colleagues and residents. You will handle system administration, BAU support, and project delivery while collaborating with the Infrastructure Team to keep services reliable.

You will apply your expertise across application support, infrastructure and networks, with emphasis on GDPR and cyber security, and contribute to continuous improvement

Qualifications

• Hands-on technical role with system administration experience.
• Experience supporting core business applications.
• Experience in infrastructure and network services.
• Understanding of GDPR and cyber security best practices.

Responsibilities

• Provide technical system administration and application support.
• Plan and deliver project activities and BAU services.
• Advise colleagues and stakeholders on technical issues.
• Assist in infrastructure and network service provision and improvements.

Skills

System administration

Application support

Troubleshooting

System development

Infrastructure

Network services

GDPR knowledge

Cyber security

Job description

Application and Infrastructure Support Analyst

£33,673 - £37,563

Full Time – 37 hours per week

Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country’s fastest-growing boroughs and the people who make it thrive.

About the role

We are looking for a motivated and technically capable professional to join our team and play a key role in the administration, development and support of the Council’s core business applications and digital services.

You will be responsible for providing technical system administration, system development and procedural support, alongside the delivery of day-to-day business as usual (BAU) services. The role will also involve planning and delivering project activities, providing specialist technical advice to colleagues and stakeholders, and contributing to the ongoing improvement of our systems and services.

The role will also assist in the provision and support of the Council’s Infrastructure and Network services, working closely with the Infrastructure Team to investigate and resolve technical issues and ensure the systems and services that underpin our applications remain effective and reliable.

About you

You will have experience in a hands‑on technical role, with strong knowledge of system administration, application support, troubleshooting and system development. You’ll have experience supporting core business applications and providing high‑quality technical support to users.

You will also have current practical experience of infrastructure and network services, including supporting applications, servers and the technical environment they rely on. You’ll be confident providing technical advice, resolving issues and working with colleagues and stakeholders at all levels, with an understanding of GDPR, cyber security and relevant industry standards.

Benefits

• 35 days annual leave (including 8 Bank Holidays and 3 extra days normally applied at Christmas)

• Generous Local Government Pension Scheme
• Hybrid working up to 60%
• Flexi time scheme
• Annual leave purchase scheme
• Structured Induction Program
• Learning and Development opportunities including Future Leaders programmes
• Payment of a professional subscription for approved professionals
• Family Friendly Policies
• Independent Support for your health & wellbeing
• Generous compassionate leave
• Extra Benefits including Retail Discounts, Cycle to Work scheme and more