Infrastructure Analyst

London Borough of Richmond upon Thames and London Borough of Wandsworth; City Of London; Hybrid; GBP 48,000 - 65,000; Full time

Benefits offered by this job

40 days annual leave

Flexible working

Generous pension plan

Job summary

The Infrastructure Analyst role at Richmond & Wandsworth Better Service Partnership in the London boroughs of Wandsworth and Richmond is responsible for delivering reliable, secure IT infrastructure and supporting critical digital services used by residents.

You will manage Azure and on-premises infrastructure, implement security controls, and drive automation and optimization within a live operating environment. The role offers hybrid working with up to 3 days in the office.

Qualifications

• Strong experience managing and supporting Microsoft Azure and cloud-based infrastructure services within a complex enterprise environment.
• Experience working with virtualisation technologies and a sound understanding of enterprise infrastructure platforms.
• Experience administering Microsoft Active Directory and supporting associated Microsoft infrastructure services.
• In-depth knowledge of cloud architecture, networking concepts and infrastructure technologies, with the ability to diagnose and resolve complex technical issues.
• Experience operating with a high degree of technical autonomy in a live service environment, applying professional judgement to manage operational risks and service priorities.
• Experience delivering infrastructure improvements, automation and operational efficiencies, with the ability to contribute technical expertise to projects and service enhancement initiatives.

Responsibilities

• Provisioning, configuring and managing Azure cloud and private cloud infrastructure, including virtual machines, networking and storage.
• Monitoring infrastructure performance, capacity and costs, identifying risks, trends and opportunities for improvement.
• Implementing and maintaining security controls across infrastructure platforms to ensure compliance and protect critical services.
• Diagnosing and resolving complex infrastructure incidents and acting as a senior technical escalation point.
• Designing, developing and maintaining automation solutions and infrastructure-as-code deployments to improve efficiency and consistency.
• Creating and maintaining accurate technical documentation, operational procedures and system configurations.
• Providing technical expertise and guidance to colleagues while contributing to service improvement and solution design activities.
• Supporting infrastructure projects and change initiatives, ensuring solutions are secure, supportable and aligned to agreed standards.
• Working collaboratively within a live service environment where priorities may change in response to incidents, security issues or operational requirements.

Skills

Microsoft Azure

Cloud infrastructure management

Virtualisation technologies

Active Directory

Networking concepts

Automation / IaC

Operational risk management

Job description

Job Title: Infrastructure Analyst

Salary Range: £47,730 – £64,512 per annum

Permanent – Fulltime (36 hours per week)

Location:Wandsworth and Richmond

Other essential information: Up to 3 days working in the office

Are you passionate about using modern technology to make a real difference to local communities? Join Richmond & Wandsworth Better Service Partnership and play a key role in delivering innovative, reliable and secure digital services that support vital public services. You'll have the opportunity to work with modern infrastructure technologies, develop your technical expertise, and help shape services that positively impact residents every day.

About the Role

As an Infrastructure Analyst, you will play a key role in ensuring the delivery, reliability, security and continuous improvement of critical IT infrastructure services that support Richmond and Wandsworth Better Service Partnership. You will work across a diverse and evolving technology estate, helping to maintain high-quality digital services that enable essential council services to be delivered to residents and communities.

You will have the opportunity to manage and enhance modern cloud and infrastructure technologies, contribute to service improvement initiatives, and provide expert technical support within a live operational environment. Working with a high degree of technical autonomy, you will be trusted to resolve complex infrastructure issues, identify opportunities for optimisation, and contribute specialist expertise to infrastructure projects and change programmes.

This is an exciting opportunity for an experienced infrastructure professional who enjoys solving technical challenges, driving improvements and working with modern Microsoft technologies in a service focused environment.

What You'll Be Doing

The Infrastructure Analyst is responsible for supporting, maintaining and improving the organisation's infrastructure platforms and services. Key responsibilities include:

• Provisioning, configuring and managing Azure cloud and private cloud infrastructure, including virtual machines, networking and storage.
• Monitoring infrastructure performance, capacity and costs, identifying risks, trends and opportunities for improvement.
• Implementing and maintaining security controls across infrastructure platforms to ensure compliance and protect critical services.
• Diagnosing and resolving complex infrastructure incidents and acting as a senior technical escalation point.
• Designing, developing and maintaining automation solutions and infrastructure-as-code deployments to improve efficiency and consistency.
• Creating and maintaining accurate technical documentation, operational procedures and system configurations.
• Providing technical expertise and guidance to colleagues while contributing to service improvement and solution design activities.
• Supporting infrastructure projects and change initiatives, ensuring solutions are secure, supportable and aligned to agreed standards.
• Working collaboratively within a live service environment where priorities may change in response to incidents, security issues or operational requirements.

Essential Qualifications, Skills and Experience

To be successful in this role, you will demonstrate:

1. Strong experience managing and supporting Microsoft Azure and cloud-based infrastructure services within a complex enterprise environment.
2. Experience working with virtualisation technologies and a sound understanding of enterprise infrastructure platforms.
3. Experience administering Microsoft Active Directory and supporting associated Microsoft infrastructure services.
4. In-depth knowledge of cloud architecture, networking concepts and infrastructure technologies, with the ability to diagnose and resolve complex technical issues.
5. Experience operating with a high degree of technical autonomy in a live service environment, applying professional judgement to manage operational risks and service priorities.
6. Experience delivering infrastructure improvements, automation and operational efficiencies, with the ability to contribute technical expertise to projects and service enhancement initiatives.

Indicative Recruitment Timeline

Closing Date: Sunday 08th November 2026.

Shortlisting Date: W/C 09th November 2026

Interview Date: TBC

We may close this vacancy early once a sufficient number of applications has been received.

Useful Information

Richmond & Wandsworth Better Service Partnershipare committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.