Applicant & Enquiry Adviser

Oxford Brookes University; Oxford; Hybrid; GBP 29,000 - 31,000; Full time

Benefits offered by this job

25 days holiday rising with service

Hybrid working

LGPS pension

Training & development

Gym discounts

Nursery on-site

Relocation scheme

Job summary

Oxford Brookes University is seeking an Applicant & Enquiry Adviser to deliver high-quality guidance to prospective students. You will respond to enquiries across channels, provide personalised advice, and support recruitment campaigns to meet UK and international targets.

The role sits in the Marketing Recruitment & Engagement team at Headington Campus, with opportunities for hybrid working and a strong emphasis on delivering an excellent student admissions experience.

Qualifications

• Level 3 qualifications (A levels or equivalent), with an excellent standard of written and spoken English.
• Experience in delivering high-quality customer service.
• Knowledge and understanding of the UK and/or international applicant journey.
• Excellent ability to work efficiently and accurately within a database or CRM system.
• Strong communication skills and a commitment to supporting applicants through a positive admissions experience.

Responsibilities

• Responding efficiently and accurately to prospective student and applicant queries, ensuring a high-quality customer experience.
• Writing high-quality responses and overseeing those provided by enquiry assistants.
• Acting as a named contact for undergraduate and postgraduate applicants, delivering proactive advice and support on the progress of their applications.
• Liaising with academic and professional services colleagues to provide comprehensive responses to enquiries.
• Using the CRM system to record student details, manage enquiries, and produce regular reports on response times.
• Supporting and planning telephone campaigns, social media campaigns, and webinars, ensuring their successful delivery.
• Occasionally supervising Student Ambassadors supporting enquiry-handling work.
• Assisting with Open and Applicant Days, and other recruitment events, to provide advice and guidance on the admissions process.

Skills

Customer service

CRM usage

Written English

Communication skills

Education

Level 3 qualifications (A levels or equivalent)

Tools

CRM system

Job description

Applicant & Enquiry Adviser

£28,778, rising to £31,236

Full Time, Permanent - Professional Ser

Oxford Brookes University is distinctive in nature. We are a modern and forward thinking institution rooted in, and connected to, a city with a rich history of culture and learning. We are a globally recognised university focused on providing high-quality teaching and delivering impactful research and an excellent student experience. Our vision is simple: "shape tomorrow through our unique blend of the modern and the traditional, by embracing diversity, seeking out the new, and excelling in education and research."

Our people are at the heart of the University - our excellence in teaching, research and knowledge exchange depends on the engagement, capability and wellbeing of our people. We strive to create and encourage an environment where people have the opportunity to develop, progress and thrive.

In acknowledgment of our commitment to gender equality and progression, we proudly hold the Athena SWAN Bronze Award and a Race Equality Charter Bronze Award, a testament to our unwavering dedication to creating an inclusive and equitable environment for all. Join us at Oxford Brookes University, where every step forward is a leap toward a brighter tomorrow.

The Role

Based at our Headington Campus and reporting to the Senior Applicant Engagement Officer, the Applicant & Enquiry Adviser plays a vital role in delivering a high-quality experience for prospective students and applicants. As part of the Marketing and Communications Directorate, you will act as a named contact, providing personalised advice and support, responding to enquiries across channels including The Student Room, Unibuddy, phone, and CRM systems, and contributing to student recruitment objectives.

Working within the Applicant Engagement team, you will help ensure all applicants receive timely, accurate, and professional responses, support campaigns and events, and contribute to targeted conversion activity across key UK and international markets, ensuring every interaction with Oxford Brookes is positive and engaging.

What will I be doing?

• Responding efficiently and accurately to prospective student and applicant queries, ensuring a high-quality customer experience.
• Writing high-quality responses and overseeing those provided by enquiry assistants.
• Acting as a named contact for undergraduate and postgraduate applicants, delivering proactive advice and support on the progress of their applications.
• Liaising with academic and professional services colleagues to provide comprehensive responses to enquiries.
• Using the CRM system to record student details, manage enquiries, and produce regular reports on response times.
• Supporting and planning telephone campaigns, social media campaigns, and webinars, ensuring their successful delivery.
• Occasionally supervising Student Ambassadors supporting enquiry-handling work.
• Assisting with Open and Applicant Days, and other recruitment events, to provide advice and guidance on the admissions process.

Which skills do I need?

• Level 3 qualifications (A levels or equivalent), with an excellent standard of written and spoken English.
• Experience in delivering high-quality customer service.
• Knowledge and understanding of the UK and/or international applicant journey.
• Excellent ability to work efficiently and accurately within a database or CRM system.
• Strong communication skills and a commitment to supporting applicants through a positive admissions experience.

Benefits

As an Oxford Brookes employee, you will enjoy a total of a minimum of 25 days holiday, rising with your service, plus 8 Bank Holidays and additional University concessionary Days (approx 5 per year).

We encourage and support hybrid working where the role allows and ensure that you have the necessary equipment to allow you to work flexibly.

We have an extremely competitive Local Government pension scheme, as well as providing all staff with financial education, a comprehensive employee assistance helpline.

We prioritise the well-being of our employees-both physically and mentally, as well as financially. That's why we provide a diverse and comprehensive benefits package to support our team

In addition, all employees have access to:

• Discounted rates for the University sports & gym facilities
• Brookes on-site Nursery.
• Discounted travel options
• TOTUM card discount scheme
• Relocation scheme (for moves over 30 miles)
• Training and development opportunities
• Connected community - Brookes have a wide variety of staff networks which instil a sense of community offering employees a space for support, guidance and friendship making it a vibrant and inclusive place to work

Equality, diversity and inclusion

At Oxford Brookes, inclusivity is one of our five guiding principles: we take positive steps to create an environment in which we celebrate, value and provide equal opportunity to all. We are committed to recruiting from the widest possible pool and welcome applications from all suitably qualified candidates who embrace our values, regardless of their background.

As a Disability Confident Employer we guarantee to interview any disabled applicant who meets the essential selection criteria.

As a result of the immigration changes that came into effect from 22 July 2025 this role will not attract sufficient points to obtain a sponsored skilled worker visa under the points based immigration system, however applications are welcome from candidates who don't currently have the right to work in the UK, but who would be eligible to obtain a visa via another route.

Location

Gipsy Lane Site, Headington Campus

Faculty or Directorate

Marketing Recruitment & Engagement

Contact

[e-mail]