Prospective Student Enquiries Specialist

Oxford Brookes University; Oxford; Hybride; GBP 29 000 - 31 000; Plein temps

Avantages offerts par ce poste

25 days holiday rising with service

Hybrid working

LGPS pension

Training & development

Gym discounts

Nursery on-site

Relocation scheme

Résumé du poste

Oxford Brookes University is seeking an Applicant & Enquiry Adviser to deliver high-quality guidance to prospective students. You will respond to enquiries across channels, provide personalised advice, and support recruitment campaigns to meet UK and international targets.

The role sits in the Marketing Recruitment & Engagement team at Headington Campus, with opportunities for hybrid working and a strong emphasis on delivering an excellent student admissions experience.

Qualifications

• Level 3 qualifications (A levels or equivalent), with an excellent standard of written and spoken English.
• Experience in delivering high-quality customer service.
• Knowledge and understanding of the UK and/or international applicant journey.
• Excellent ability to work efficiently and accurately within a database or CRM system.
• Strong communication skills and a commitment to supporting applicants through a positive admissions experience.

Responsabilités

• Responding efficiently and accurately to prospective student and applicant queries, ensuring a high-quality customer experience.
• Writing high-quality responses and overseeing those provided by enquiry assistants.
• Acting as a named contact for undergraduate and postgraduate applicants, delivering proactive advice and support on the progress of their applications.
• Liaising with academic and professional services colleagues to provide comprehensive responses to enquiries.
• Using the CRM system to record student details, manage enquiries, and produce regular reports on response times.
• Supporting and planning telephone campaigns, social media campaigns, and webinars, ensuring their successful delivery.
• Occasionally supervising Student Ambassadors supporting enquiry-handling work.
• Assisting with Open and Applicant Days, and other recruitment events, to provide advice and guidance on the admissions process.

Connaissances

Customer service

CRM usage

Written English

Communication skills

Formation

Level 3 qualifications (A levels or equivalent)

Outils

CRM system

Description du poste

Oxford Brookes University is seeking an Applicant & Enquiry Adviser to deliver high-quality guidance to prospective students. You will respond to enquiries across channels, provide personalised advice, and support recruitment campaigns to meet UK and international targets.

The role sits in the Marketing Recruitment & Engagement team at Headington Campus, with opportunities for hybrid working and a strong emphasis on delivering an excellent student admissions experience.