Appeals Data & Customer Support Specialist

NEC Software Solutions; Tees Valley; Sur place; GBP 21 000 - 27 000; Plein temps

Avantages offerts par ce poste

Private Medical Cover

25 days paid holiday

4 x basic salary life assurance

Group Pension Plan (8.5%)

LinkedIn Learning access

Résumé du poste

NEC Software Solutions in the UK is seeking a detail-oriented admin professional to support the NEC Appeals Service contract. You will input postal appeals into the CMS, ensure data accuracy, and handle timely correspondence and reporting.

This role requires experience in contact/processing centres, excellent communication and IT skills, and the ability to work on a rota from Monday to Saturday. A supportive benefits package is provided.

Qualifications

• Experience of contact / processing centre working.
• Experience of processing data with attention to detail and good accuracy
• Excellent telephone manner
• Knowledge of service centre processes, policies and procedures, such as escalation procedures, service level agreements and client service standards.
• Excellent computer skills – especially MS Office in the area of excel and outlook.
• Excellent communication and written skills with the ability to work confidently with customers and internal colleagues
• Demonstrable track record of meeting and exceeding operational targets.
• Well organised
• Team worker – able to work with colleagues to achieve targets and objectives.

Responsabilités

• Receiving and inputting postal appeals on to the CMS
• Professionalism in gathering the data
• Sufficient and accurate data recording
• Recording in a timely manner.
• Ensure all appeal correspondence is available within a suitable time.
• Ensuring evidence from both parties is attached to the right case;
• Liaise with appellants to ensure all correct information is received.
• Respond and action queries received from appellants
• Respond and action queries and requests from London Councils Staff
• Correctly identifying what type of data/correspondence it is (e.g. Notice of Appeal, evidence from EA, evidence from appellant, case related correspondence, non-appeal/non-case related correspondence);
• Filing data/correspondence appropriately and cross-referencing to other documentation as appropriate;
• Preparing and distributing outgoing correspondence and reports emanating from the system, whether electronically or in paper form;
• Assistance to adjudicators in minor administrative functions relating to appeals, including (but not limited to) providing, on request, un-scannable evidence for consideration by the adjudicators;
• Assisting service manager and senior officer with additional duties where required.

Connaissances

Attention to detail

Telephone manner

Customer service

Team player

Organisation

Outils

MS Excel

MS Outlook

Description du poste

NEC Software Solutions in the UK is seeking a detail-oriented admin professional to support the NEC Appeals Service contract. You will input postal appeals into the CMS, ensure data accuracy, and handle timely correspondence and reporting.

This role requires experience in contact/processing centres, excellent communication and IT skills, and the ability to work on a rota from Monday to Saturday. A supportive benefits package is provided.